Hopewell, VA, January 18, 2013 --(PR.com
)-- Earning the highest possible customer satisfaction rating of 5 stars for two straight years has won consecutive CMUS Talk of the Town Customer Satisfaction Awards for TLC Home Health, Inc.
The Talk of the Town Awards, presented by Talk of the Town News, Customer Care News magazine and Celebration Media U.S. (CMUS), honor companies and professionals that provide excellent customer service as reported by their customers through no-cost, user-review websites, blogs, social networks, business rating services, and other honors and accolades. This data is analyzed by a team of researchers who calculate a company’s CMUS Power Rating™. Only those that receive a 4-star to 5-star rating receive the CMUS Talk of the Town Customer Satisfaction Award.
TLC Home Health, Inc. was founded in 2003 to assist families in the greater Richmond/Tri-City area with caring for their loved ones. The organization provides personal care services to seniors and disabled non-seniors within the community, including bathing, dressing, eating, feeding, toileting, laundry, assisting with medications, light housekeeping, shopping and transportation services. TLC specializes in the care of clients with mental disabilities such as autism, Alzheimer’s and mental retardation.
Tamara Y. Blow, EdD, RN, COHN-S/CM, CBM, PLNC, FAAOHN, established the agency after her experience serving as the primary caregiver to her mother-in-law, who had Alzheimer’s. The organization’s mission is to provide “tender loving care with a professional touch,” says Dr. Blow, all at an affordable cost.
“This mission is accomplished by treating employees and clients like family,” says Dr. Blow, and is one of the main factors that contributed to winning consecutive customer satisfaction awards. The culture of caring is fostered by the cohesive family atmosphere that is created by President and CEO Dr. Blow. This caring culture then trickles down to the office staff, caregivers and to the clients.
“We view the client as an extended family and care about every life event that the client experiences,” says Dr. Blow. “We go beyond the hands and reach the heart. If a client requests prayer, we pray with them. If a client needs food and has limited funds, we make sure they have food.”
Other factors Dr. Blow credits for the high customer satisfaction ratings include communication, responsiveness and hiring the right caregivers. “We solicit monthly customer service feedback to ensure the client is pleased with our services, and our RN staff performs regular house visits to make sure the caregiver is performing according to the client’s expectations,” she says.
“More importantly, excellent customer service means providing quality care,” says Dr. Blow. “Quality care starts with being selective. Our caregiver staff is carefully screened to ensure that they have appropriate reference checks, background clearance and clinical skills. Once they are hired, our caregivers receive monthly continuing education and annual performance assessments. We retain those employees who adhere to the company's mission and culture of caring.”
TLC Home Health, Inc. is located at 317 West Broadway Avenue in Hopewell, and also has a satellite office in Richmond. For more information, call 804-458-1852 or go online to www.tlchomehealthinc.com.
About the Award and Sponsors:
This is the fourth year CMUS, Talk of the Town News and Customer Care News have honored companies for achieving high levels of customer satisfaction with the Talk of the Town Awards. Businesses eligible to receive the award include, but are not limited to, beauty salons, spas, restaurants, bakeries, dentists, auto repair facilities, veterinarians, home repair and improvement contractors, florists, hospitals, and physicians.
For more information about the award or its sponsors, please contact CMUS and Talk of the Town News at 877-498-6405 or go online to www.talkofthetownnews.com.