Plymouth, United Kingdom, January 19, 2013 --(PR.com
)-- The Council aim to further develop the customer experience for Perth & Kinross Council’s excellent (Socitm 4 star) rated website by making it even easier to find information about Council Services and the local area. This is supported by a fully featured content management system, GOSS iCM to enable staff to keep the content fresh. The new website is a key initiative for the Council to deliver modern on-line services which cater for changing customer needs and to make savings through channel shift opportunities.
Improved design, improved software, real savings
Anyone visiting the site will see improvements in the site design, layout, functionality and the content it includes.
The focus for the new site is to provide high quality information and advice that meets the needs of residents, businesses and visitors alike, and enhances the experience that people have when using the site. For staff, the new site is much easier to keep up-to-date and maintain, whilst enhancing features and functionality to make the site even more engaging.
Top tasks promote channel shift
The most searched for services and information, or ‘top tasks’, are prominently featured on the website to enable easy access by customers. By making information and services easier to access, the Council is able to deliver channel shift savings. Customers are offered a range of contact options for the Council, including self-serving online, available 24/7 and the Council’s Customer Service Centre where Customer Advisors use the website as their knowledge base to answer customer enquiries.
Customer first strategy
Council Leader, Councillor Ian Miller welcomed the enhanced new website: "This will support our drive for continuous improvement and enable us to deliver high-quality information to assist all site users.
"In introducing the site's new look, we also have a modern content management system in place, GOSS iCM, that will make it quicker and easier for all our employees who contribute to maintaining the site to keep the content consistent and up to date.
"I hope residents, businesses and visitors will find the new-look site even more useful and informative."
Mary Antoniewicz, Project Lead, Perth and Kinross Council stated "GOSS Interactive offered the best value solution for Perth & Kinross Council. GOSS iCM has many features to support web administrators and authors in easy publishing of content to enhance customer experience management and deliver services more efficiently online. The tools and training available for web administrators and content authors are easy-to-use and provide opportunities for a consistent and efficient approach to publishing content. We really enjoy working with the team at GOSS and commend them for their commitment to customer service."
Rob McCarthy, CEO, GOSS Interactive added, “Working with Perth and Kinross Council has enabled us to deliver a website to meet the Council’s aims of providing better services at a reduced cost. GOSS strive to deliver excellent value for our clients, so that they can provide an exceptional web experiences for their customers.”