Mitchell, IL, January 23, 2013 --(PR.com
)-- Home Guard Exteriors has earned a 4-star customer satisfaction rating for two straight years, winning it a second CMUS Talk of the Town Customer Satisfaction Award in the Contractors category.
The Talk of the Town Awards, presented by Talk of the Town News, Customer Care News magazine and Celebration Media U.S. (CMUS), honor companies and professionals that provide excellent customer service as reported by their customers through no-cost, user-review websites, blogs, social networks, business rating services, and other honors and accolades. This data is analyzed by a team of researchers who calculate a company’s CMUS Power Rating™. Only those that receive a 4-star to 5-star rating receive the CMUS Talk of the Town Customer Satisfaction Award.
Illinois home improvement contractor Home Guard Exteriors performs roofing, siding, gutters, windows and doors, and painting and drywall repair throughout the Granite City area. The business has grown, and the company recently became licensed to work in Missouri as well.
“Our purpose is to provide quality service, quality products and quality work,” says Owner Jeff Vagle. With consecutive Talk of the Town Awards for excellent customer satisfaction, Home Guard Exteriors is clearly delivering on that goal.
Employing highly skilled and experienced people is how the company continues to provide the best customer service, time and again, says Jeff Vagle. “We have surrounded ourselves with great people,” he says. “Our office manager is also a licensed adjuster and excels in working with the insurance companies, our production manager also holds his own roofing license and is a 30-year master carpenter, and our project supervisor has been in roofing and siding as well as painting for 25 years.”
Every person in the company, from the owner to the sales team, is committed to excellence and quality service. “Service after the sale; it’s not just a motto, it’s personal for us,” says Vagle.
“Our trained staff inspects all work during the build and after completion; this is why we don’t have issues and instead have very happy customers,” says Vagle. “On the rare occasion when a problem does occur, we react quickly and do not avoid an issue.”
According to Vagle, Home Guard Exteriors customers are so happy with their experience that they ask to be included on the company’s reference lists with their phone numbers. “Our customers want to tell people about us,” he says. “There is no higher praise.”
Home Guard Exteriors is currently located at 525 Tennessee Avenue in Mitchell, Ill., and is moving to its new building at 4917 Maryville Road, Granite City, Ill. 62040 in February. For more information about the company’s services, call 618-931-2745 or go online to www.homeguardexteriors.com.
About the Award and Sponsors:
This is the fourth year CMUS, Talk of the Town News and Customer Care News have honored companies for achieving high levels of customer satisfaction with the Talk of the Town Awards. Businesses eligible to receive the award include, but are not limited to, beauty salons, spas, restaurants, bakeries, dentists, auto repair facilities, veterinarians, home repair and improvement contractors, florists, hospitals, and physicians.
For more information about the award or its sponsors, please contact CMUS and Talk of the Town News at 877-498-6405 or go online to www.talkofthetownnews.com.