Teleformix Releases ECHO 2.8 with Training Module and My ECHO

Teleformix is pleased to announce the release of ECHO version 2.8, including a Training module for encapsulated e-learning and My ECHO, a CRM/quality management segment designed to automate training and facilitate agent interactivity.

Rolling Meadows, IL, August 01, 2007 --( Teleformix, a leading developer of CRM / eCRM Enterprise-Class Software applications for the government, banking, retail, insurance, financial services and marketing industries, is pleased to release version 2.8 of the ECHO digital recording solution.

Upgrades to existing features include more dynamic capabilities within the call evaluations tools, in both focused searching and increasingly flexible evaluation creation. Archive searches have been streamlined and integrated with existing searches for enhanced ease-of-use. Additionally, there is an improved visual layout to the ECHO On Demand agent recording function.

The My ECHO module will be included with every install and provides CRM functionality designed to involve the individual agent in the CRM/quality assurance process. Managers now have the ability to assign call review and evaluation with commentary to specific agents based on individual needs. Agents can use the ECHO platform to self-evaluate and monitor both performance and reviews, and agents can be assigned calls by other agents for purposes of peer review. All agents can be allowed or denied access through ECHO’s precise permissions capability, and individual evaluations can be displayed or hidden from the agent at the evaluator’s discretion.

The addition of ECHO’s Training module (optional upgrade to any new or existing system) will allow clients to create and administer e-training examinations complete with instructional media. These modules can be customized to any segment of the ECHO user base and can be assigned by user type or user-by-user for exceptionally focused coaching and ongoing learning opportunities.

ECHO 2.8 is now available for general release and as an upgrade for existing clients.

About ECHO:

ECHO is a browser-based digital, VoIP and screen capture recording solution – with an integrated CRM tool – designed to record, evaluate, monitor and archive all customer interactions. The available broad spectrum of Web Services provides a truly Service-Oriented Architecture (SOA) allowing simple integration between ECHO and any web services enabled platform. ECHO produces synchronized voice and screen recordings with “over the shoulder” screen clarity and integrates seamlessly with Avaya and Cisco telephony solutions.

About Teleformix, LLC:

Teleformix offers a comprehensive range of competitively priced software solutions designed to manage today’s business transaction challenges by optimizing performance and providing a rapid ROI. Teleformix offers customizable and highly scalable solutions to seamlessly integrate into any existing business architecture.

ECHO, Teleformix and their logos are trademarks of Teleformix, LLC. All other products are trademarks of their respective companies.

For additional information, contact Teleformix at 1-800-513-4000, or visit

Teleformix, LLC.
Maria Gullo