Newgen to Enable BPOs to Achieve Operational Excellence
Newgen Software Technologies Limited, a market leader in Business Process Management (BPM) and Enterprise Content Management (ECM), with impeccable track record of implementing mission-critical Workflow and Document Imaging solutions, to address the changing process requirements of the Business Process Outsourcing (BPO) industry.
The new version of Newgen® OmniFlow is supported by an inbuilt calendar to ensure timely execution of tasks through Expiries and Escalations. The feature allows defining Calendar for specifying working days and holidays and timings for different working shifts that are taken into consideration while calculating processing times, turn-around times, setting expiries etc. Enhancements to the Process Modeler include addition of process explorer, flowchart and thumbnail process views and introduction of new worksteps and adapters. The Workdesk has also been enhanced to provide a better user interface and is further empowered by features like Reminders, Searches, Work-Audits, Document Check-in / Check-outs etc.
While participating at NASSCOM's India ITES-BPO Strategy Summit 2007, Punit Jain, Senior Vice President, Sales & Marketing, Newgen Software said, "BPM is a strategic imperative towards achieving operational excellence in the BPO business. Newgen's strategy is to provide the BPO industry with products that maximize the best of available technologies, to equip them to meet changing business requirements. With NEWGEN® OmniFlow Version 7.0, BPOs will be able to leverage the comprehensive capabilities of BPM to effectively manage collaborative processes that span multiple enterprises and different geographies."
Newgen® OmniFlow 7.0 is a platform independent, scalable Business Process Management solution that enables automation of organizational business processes. It is a complete software solution that can be used to design, deploy, modify, monitor and manage business processes, involving minimal programming effort, and is easily deployable thereby enabling enterprises to streamline their business processes for greater efficiencies. Built using open technologies Newgen ® OmniFlow has seamless integration abilities, allowing it to be introduced into almost any existing IT infrastructure. Newgen® OmniFlow has been successfully deployed worldwide at leading BPOs and Shared Service Centers (SSCs) that include IBM Daksh, Wipro BPO, Dow Jones, WNS, UBS, Equinox, Patni BPO, EXL Services, iGate, Nipuna, Wividus, Unilever SSC, Indigo, Ranbaxy SSC, Phillips SSC, CoreBPO, Core3 Inc., iEnergizer, Techspan SSC and others.
About Newgen Software
Newgen Software Technologies Limited is a market leader in Business Process Management (BPM) and Enterprise Content Management (ECM), with impeccable track record of implementing mission-critical Workflow and Document Imaging solutions. We have a global footprint, with an installation base of more than 700 customers in over 25 countries. More than 40 of our customers are Global Fortune 500 companies. Having domain expertise in Industry verticals such as Banking, Financial Services, Insurance, BPO, Telecom, e-Governance and Manufacturing among others, we are known as one of the fastest implementers of BPM solutions in the world.
Our Sales & Support offices span across major cities in Asia, North America, Europe, Africa and the Middle East. Winner of several awards such as “Frost and Sullivan’s Market Leadership Award for Document Management and Workflow Software & Services for 2006” and “Distinguished Application Product Company” by NASSCOM, Newgen Software is an ISO 9001:2000 certified and CMM Level 4 company.
Newgen Software, Inc.
1364 Beverly Rd, Ste 300
McLean, VA 22101