Pompano Beach, FL, May 13, 2013 --(PR.com
)-- Promero, a member of the Oracle Partner Network, announced today it will offer its software as a service Oracle Contact Center Anywhere call center software for only $59 per user. This is a limited time offer and is subject to certain restrictions. The On Demand pilot requires no hardware or software to purchase. Long distance fees are additional.
Contact Center Anywhere v8 features include Multi-Channel ACD Built-In Softswitch (SIP IP PBX) and TDM Switching Provides skills-based routing and a universal queue for phone calls, e-mails, faxes, voicemails, voice-over-Web calls, callbacks to route customers in virtual queue, chat and Web-collaboration sessions. Contact Center Anywhere replaces or co-exists with existing PBX Inbound/outbound cross-media blending, integrated outbound predictive/preview dialing IVR. Chat includes Web collaboration/form sharing, push technology and suggested response. E-mail Management includes automated e-mail management and e-mail routing with suggested responses. Other features include
· Multimedia ACD – Skills Based Routing
· Interactive Voice Recognition – IVR
· Blended Inbound/Outbound – Predictive Dialing
· 100% Call Recording – Remote Call Monitoring
· Computer Telephone Integration CTI Screen Pops
· VOIP [H323 and SIP] or PSTN enabled
· Flexible Deployment Options – Cloud (Saas) or On-Premise
· Easy Integration
- Workforce Management
- Call Scripting
“Oracle is a leader in on demand call center software. Contact Center Anywhere On Demand On Demand Call Center Software offering provides the professional call center operator with the enhanced features to remain competitive and highly efficient,” stated Gregg Troyanowski, president of Promero.
Oracle is the world's largest enterprise software company. For more information about Oracle, please visit website at www.oracle.com. Oracle Partner Network is a global business network of 16000 companies who deliver innovative software solutions based on Oracle software. Oracle partners are able to offer their customers leading-edge solutions backed by Oracle’s position as the world's largest enterprise software company. Visit www.oraclepartnernetwork.oracle.com
About Promero, Inc
Founded in 2001, Promero is a leading business consultant and software provider of contact center solutions. Together with its partners, Promero provides innovative technology, strength, stability, comprehensive consultation, implementation and support. Promero is a Worldwide Oracle Gold Partner for Siebel CRM and Contact Center Anywhere and Salesforce AppExchange Partner. Promero is an authorized reseller of Vocalcom HermesNet, Pipkins Vantage Point, Monet Workforce Management software, RiverStar CE Suite, IEX Channel TotalView Work Force Management, Verint Impact 360 Work Force Optimization, Voxeo Voice Recognition and Peak10 Reseller for data center services. Visit Promero’s website at http://www.promero.com.