Wirral, United Kingdom, May 16, 2013 --(PR.com
)-- Continuing its course of strong and steady growth since its incorporation in 1993, Transglobal Express released promising Q1 results this morning.
The company arranged delivery of over 890 tonnes to 209 different countries and territories in the first three months of 2013 and parcel volumes rose by 8.3%. The second quarter has begun in spectacular fashion: April saw a massive 30% increase in parcel deliveries compared to the previous year, and revenue was up by 25% compared to April 2012.
Competitive global rates
Managing Director Lawson Archer referred to the company’s excellent international rates as a large factor in its continued success: “We are a global business, with customers not only in the UK but all over the world. We are always striving to offer our customers the best possible rates, and many businesses are aware that, when it comes to shipping to the likes of the USA and Far East, we are rarely beaten on price.”
Unparalleled customer services
Highly competitive shipment costs no doubt play a part in both retaining customer loyalty and winning new business, but strong industry knowledge and the customer services culture at Transglobal Express also play an important role: “I’ve worked in freight forwarding and parcel delivery all of my life, so I know the industry well and I’m passionate about service,” said Lawson Archer, “I’ve endeavoured to make this knowledge and passion run through the whole company: our team of customer services advisors are very knowledgeable in their area, as well as being trained to the highest standards of customer care. This enables us to offer a level of customer service that is second-to-none. Customers really appreciate that.”
Looking to the future
Transglobal Express is currently focussing on consolidating its existing strengths, as well seeking to broaden the range of international delivery services available to customers. The company is also preparing for future growth by building its online presence via social media and improved website functionality. Lawson Archer described the company’s future priorities: “The key to success in any business is to look after your customers – simple (but often overlooked)! In order to achieve this you need great staff who are well motivated and well rewarded, and you need world class suppliers who ultimately deliver the service and reflect the quality of both their and our brand. We are proud of our brand and the carriers with whom we work, and, looking forward, we will be focussing on strengthening our brand, developing our relationships with carriers, and continuing to provide an excellent level of customer service.”