Mandaluyong City, Philippines, May 30, 2013 --(PR.com
)-- Magellan Solutions Outsourcing Inc., a fast-growing Philippine-based inbound call center, announced the re-launch of its brand web sites to provide wide-ranging information about tech support, reservations and bookings, order taking, and live answering services to businesses around the globe.
Fred Chua, Chief Executive Officer of Magellan Solutions, said, “Outsourced contact center solutions can be quite generic and broad. We understand the importance of developing industry-specific web sites to provide businesses with the right information, instead of having them dig through details they don’t need. By directing them to the right brand web site, we help our potential clients search, find, and consider the exact solution for their need. Our goal is to educate our target clients about each service, and help them make informed decisions.”
Chua believes there is a specialized customer service for a particular market. For example, hotel chains, spa salons, car rentals, and restaurants looking for a contact center provider to handle reservation requests and bookings will find Reservations Call Center (reservationscallcenter.com) valuable. Law firms, chiropractors, banks, insurance brokers, dental clinics and other service-oriented organizations in need of a standard telephone answering service can send their enquiries to Inbound Call Center Philippines (inboundcallcenterphilippines.com). Two web sites worth visiting by companies are Customer Support Philippines (customersupportphilippines.com, which offers 24-hour help desk or technical support call center services) and Order Taking Philippines (ordertakingphilippines.com for outsourced order processing and fulfillment services in the FMCG and online retail sectors). Business customers can even register for a 30-day free trial before signing up as new client.
Built with engaging visuals and compelling content, Magellan’s brand web sites eliminate broad and generic call center descriptions, and ultimately present the relevance of these services to large-scale corporations, and small and medium sized businesses, entrepreneurs and professionals. These web sites are easy to navigate, and can be viewed on mobile devices such as smart phones and tablets, aiming to bridge the gap between client expectations and service offers. Chua is happy to note that more helpful content such as videos, blog articles, datasheets, whitepapers, and infographics will be introduced in the coming months.
As one of the fast-growing contact centers in the Philippines, Magellan Solutions serves various industries, ranging from e-commerce retail to energy. Existing clients know that the company has a full range of contact center services, which include help desk support, bookings, lead generation, appointment reminders, multilingual support, message transcription, order taking, and back office and data processing services.
Magellan Solutions (magellan-solutions.com) is based in Manila, Philippines. It started as an inbound call center in 2005, and today offers inbound customer service, outbound and lead generation, and back office and data processing services to more than hundreds of small and medium enterprises around the world.
Businesses wanting to know more about Magellan Solutions’ call center services can visit its corporate web site or call Arnel Cayabyab, Business Development Manager at toll-free numbers +1 800 371 6224 (United States); +0 480 816 83475 (United Kingdom) and +1 800 247 724 (Australia).