Millington, TN, June 04, 2013 --(PR.com
)-- Unistar-Sparco Computers, Inc. achieved the International Organization for Standardization/International Electrotechnical Commission (ISO/IEC) 20000-1:2011 certification for Service Management System (SMS). They are honored to join the select group of companies worldwide who have achieved this prestigious certification. This certification recognizes that Unistar-Sparco Computers, Inc. is at the forefront of excellence and best practices in service management for delivering consistently high levels of robust services for its customers.
ISO/IEC 20000 is an internationally recognized set of standards for Information Technology (IT) service management. The standard ensures organizations achieve evidence-based benchmarks to continuously improve their delivery of IT services. It certifies the quality management system and processes supporting the products and services provided. The ISO/IEC 20000 certification scheme enables organizations to internally assess their processes and activities against international standards as a method of identifying and implementing improvements and to be independently externally audited for conformance and compliance using a metric and standard that is internationally renowned and respected. After the initial certification, organizations are externally audited on an annual basis to ensure maintenance of standards that will enable certification retention.
Unistar-Sparco Computers, Inc. is dependent on IT services and faces constant changes within the business and technology. To stay current with these changes, Unistar-Sparco Computers, Inc. has aligned their IT services with the needs of their business and their customers. This endeavor supports corporate governance and enables us to take full advantage of their information and IT services so that the company can guarantee the delivery of services on agreed upon service levels, expand its services to add greater value, enhance customers’ satisfaction, and reduce costs while improving the overall quality of the services Unistar-Sparco offers.
“Our achievement of ISO/IEC 20000-1:2011 certification has been driven not only by the commitment of our Executive Management, but also that of the entire Unistar-Sparco Computers, Inc. team, and our alignment with best in class services. Focusing on operational excellence in Service Management is in line with our mission to continuously improve our already reliable processes which serve our customers’ best interests. This achievement has reinforced an on-going culture of continual improvement and learning that is embraced by Unistar-Sparco Computers, Inc.,” said Soo-Tsong Lim, President. “The certification also provides us with a competitive advantage that supports our company’s future growth. It is a significant differentiator for us in the public sector, evidencing that we are able to successfully deliver industry best practices through resilient systems which provide trusted services.”
As a company accredited for ISO/IEC 20000 certification, Unistar-Sparco Computers, Inc. has demonstrated that its customers can be confident they deliver value by facilitating the results they desire to achieve. Moreover, this certification affords the assurance to its customers, employees, partners, and suppliers alike that Unistar-Sparcos Computers, Inc. can design, transition, deliver, and improve its services to ensure that service requirements are not merely fulfilled but rather exceeded.
Shin Tan, IT and Logistics Manager, also the Management Representative who oversaw the ISO/IEC 20000-1:2011 certification process, stated, “I want to express my sincere gratitude to our team for their hard work and dedication to ensuring the success of our ISO/IEC 20000-1:2011 implementation. Achieving such a certification that is recognized as a ‘gold standard’ in IT Service Management is a significant milestone for our company. It validates the effectiveness of the quality management system and processes that support our IT services and demonstrates our know-how in delivering IT solutions based on industry best practices. We are committed to embracing the standard and will continue to maintain, mature, and improve our processes with the ultimate goal of delivering the highest quality of services and value to our customers.”
For further information on ISO 20000, please visit www.isoiec20000certification.com.
About Unistar-Sparco Computers, Inc.
Unistar-Sparco Computers, Inc., d/b/a Sparco.com, is a comprehensive Information Technology (IT) Solution Provider headquartered in Millington, TN with an office in Washington DC. Founded in 1992, Unistar-Sparco started as a two-person local business and has since grown into a financially secure company satisfying the IT hardware, software, office supply, and professional service requirements of school systems, federal, state, and local government agencies, as well as large and small businesses nationwide. Unistar-Sparco is committed to offering cutting-edge technologies with outstanding customer support at a great value and is successful in the government, education, large enterprise, and small-medium business markets. For more information, please visit us online at http://www.sparco.com or call us toll-free at 1.800.840.8400.