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2ndQuadrant Limited

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New "Carrier-Grade" PostgreSQL Support Service Launched

2ndQuadrant, a UK-based company with offices in the major countries including the US, have just announced a new level of production support for users of PostgreSQL databases, guaranteeing a 15 minute (human) response time, 4 hour workaround and 24 hour fix, for clients opting for their new Platinum Support Service. The company is offering this service in response to the rise of PostgreSQL database implementations in mission-critical environments.

Oxford, United Kingdom, June 04, 2013 --( 2ndQuadrant—a worldwide leader in PostgreSQL support, training and consultancy—has launched a "carrier-grade" support service for companies who require absolute mission-critical incident protection. 2ndQuadrant, who's headquarters are based in the UK but have offices around the globe, is the first company to offer this level of service commitment to support the rapidly growing adoption of the open source PostgreSQL database management application.

This new service, branded Platinum Production Support, provides the additional reassurance of a guaranteed 15-minute (human) response time, 4-hour workaround, and a fix within 24 hours for PostgreSQL production databases, with 24/7 global coverage.

2ndQuadrant already has an impressive track record of recovering databases for companies of all sizes, having provided 24/7 production support for over 8 years. The company also employs the largest single group of world-renowned developers of PostgreSQL. This combination of experience and expertise is the foundation providing a guaranteed service commitment: seasoned bug fixers with many thousands of hours spent solving issues, on-hand to support critical situations.

Simon Riggs, CTO of 2ndQuadrant, said, “More of our major clients from financial, telecoms and internet-based sectors are increasingly requiring extraordinary levels of up-time to avoid the potentially significant costs of downtime. With the rise in PostgreSQL databases at the heart of these mission-critical operations, we’ve launched this new service to ensure that organizations have the best support available, and equally to provide reassurance in their choice of database. The Platinum service complements our popular Gold service, providing clients—where every minute of downtime counts—with the reassurance they need.”

PostgreSQL is becoming a default choice for many leading corporations and public sector organizations, who can see the value in this open source product and the benefits of reducing the costs of fee-based database licences. 2ndQuadrant’s launch of this level of support heralds new expectations of PostgreSQL, dismissing any remaining fears that an open source database might be a higher-risk choice.

Platinum Production Support is available now from 2ndQuadrant.

Find out more at

Howard Rolph
+44 870 766 7756
Contact Information
2ndQuadrant Limited
Howard Rolph
+44 870 766 7756

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