KNOVA 7.2 Receives 2007 TMC Labs Innovation Award

Consona CRM and KNOVA Honored for Innovation, Unique Features and Contributions to CRM Industry

Indianapolis, IN, August 24, 2007 --( KNOVA Software, a Consona CRM solution and worldwide leader in knowledge management solutions for the enterprise, announced today that Technology Marketing Corporation (TMC) named KNOVA Version 7.2 (v7.2) a 2007 TMC Labs Innovation Award winner from Customer Interaction Solutions magazine. The TMC Labs Innovation Awards honor products that demonstrate raw innovation, unique features, and significant contributions toward improving communications technology.

KNOVA Version 7.2 is the latest version of an award-winning suite of Intelligent Customer Experience applications that reduce service costs, increase revenues, and improve customer satisfaction. Built on a patented next-generation search and knowledge management platform, the quality-infused, customer driven v7.2 includes contact center, forums, self-service, field service, knowledge desk, and guided selling tools.

"Consona CRM has made significant contributions in the advancement of the CRM industry through truly innovative solutions like KNOVA," said Nadji Tehrani, founder and chairman of TMC, publisher of Customer Interaction Solutions. “We’re proud to reward this outstanding accomplishment with a TMC Labs Innovation Award this year.”

“We’re thrilled to have received the TMC Labs Innovation Award,” said Pete Strom, general manager of Consona CRM. “The newly-released versions of both KNOVA and Onyx have won numerous awards this year as a part of Consona CRM, and we’re pleased to demonstrate our momentum in the marketplace in this way.”

The TMC Labs 2007 Innovation Award highlights will be published in the September and October 2007 issue of Customer Interaction Solutions magazine.

About KNOVA Software
KNOVA, a Consona CRM solution, is a leading intelligent customer experience solution that maximizes the value of every interaction throughout the customer lifecycle. Built on an adaptive search and knowledge management platform, KNOVA’s suite of applications help companies increase revenues, reduce service costs and improve customer satisfaction. Industry leaders including AOL, Ford, HP, Novell, McAfee and H&R Block rely on KNOVA’s award-winning service resolution management, interactive brand optimization and guided selling applications to power an intelligent customer experience on their Web sites, and within their contact centers. For more information, visit, e-mail, or call (800) 572-5748.

About Customer Interaction Solutions
Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through their highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry. Please visit

About TMC
Technology Marketing Corporation (TMC) publishes four print publications: Customer Inter@ction Solutions, "Internet Telephony" magazine, IMS Magazine and Unified Communications. TMCnet, TMC's Web site, is the leading source of news and articles for the communications and technology industries. Ranked in the top 0.005 percent of sites in the world by*, TMCnet serves nearly two million unique visitors each month, according to WebTrends. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. In addition, TMC produces "Internet Telephony" Conference & EXPO, Communications Developer Conference, Call Center 2.0 Conference and the Green Technology World Conference. publishes more than 15 topical online newsletters. (* is an company that ranks Web sites by their traffic levels. Neither nor is affiliated with TMCnet.) For more information about TMC, visit

Consona Corporation
Mitchell Briggs