Internet-Based Phone Reminders Slash Missed Appointments

Entirely Automated Phone Reminders Save Staff Time, Produce Superior Results

Seattle, WA, August 30, 2007 --( Sesame Voice, the latest addition to the Sesame Communications products suite, has been enthusiastically embraced by practice managers nationwide who are relieved they no longer have to take time at the end of the day to run a calling program or even download a file. Sesame Voice interfaces with practice management software and automatically places voice reminder calls without any extra steps for office staff. Stephanie Faverty manages the practice of Dr. Anthony Puntillo in Crown Point, Indiana, which previously used another phone reminder system. “Setting up our phone reminders used to require a lot of our time nightly,” says Faverty. “The fact that Sesame Voice calls go out automatically is an absolute dream.”

By using Internet voice technology instead of phone lines, Sesame completes an entire day’s calls in five minutes. This eliminates many problems familiar to practices with old-fashioned appointment reminder systems that tie up office phone lines making one call at a time. “When we had another phone reminder system, it sometimes ran out of time and didn’t complete all the calls. Sesame Voice makes all our calls in a few minutes, so every patient gets a call,” explains Sharon Brantley, Financial Coordinator in the Glendale, Arizona, practice of Dr. David Hunter. “Our failed appointments have dropped 2.3% in the 2 months since we switched to Sesame Voice.”

Sesame Voice is available with the Dental Sesame and Ortho Sesame online communications solutions. Customized delivery options allow doctors to send voice reminders to patients not registered for email reminders, to all patients, or only to those patients who did not confirm their appointment via email. The program’s enhanced reporting capability shows if a patient confirmed by phone or online.

“Our Member doctors look to us for state-of-the-art Internet solutions,” says Malora Forrey, Sesame Product Manager. “We’re pleased that Sesame Voice makes practice communications even simpler and allows patients more flexibility in customizing their preferences.”

About Sesame Communications
Sesame Communications is a privately-held company founded in 1999 and headquartered in Seattle, Washington. The company pioneered doctor-patient and doctor-doctor online communications for the dental industry with its 1999 launch of the comprehensive, interactive Ortho Sesame™ solution. The patent-pending, proprietary technology was expanded to include Dental Sesame™ and Sesame Interactive, dentistry’s first online case collaboration service with automatic image uploading. Sesame’s user base is the largest online channel in dentistry: more than 1,000,000 patients are logging on for information from their dentists, and 11,000+ dentists are registered for Sesame Interactive, which streamlines communications between GP and specialists and improves treatment planning. For more information about Sesame Communications or its products, please visit

Sesame Communications
Tracie Balado
877.633.5193 x 229