SaaS Adoption Trends and Customer Experience Report Published by Constellation Research

SaaS Adoption Gains Ground, Based on Outstanding Economic Characteristics.

Irvine, CA, September 12, 2013 --( Constellation Research, Inc. the research and advisory firm focused how disruptive technologies transform business models announced today the publication of "SaaS Adoption Trends and Customer Experience” by Constellation Vice President and Principal Analyst, Frank Scavo. Based on survey results from Computer Economics, this report documents the increasing adoption levels and investment rates for SaaS applications across all categories and recommends best practices for buyers in evaluating and contracting with SaaS providers.

This new report is report reveals:
-The percentage of organizations investing in 10 categories of SaaS applications, along with and extensive list of vendors in each category.
Analysis of 11 key benefits of SaaS along with 10 concerns, ranking by importance in the minds of buyers.
-Customer preference for multi-tenant versus single tenant applications.
-A summary of SaaS adoption and investment rates by organization size and region of the world along with the growing popularity of SaaS over the past two years.
-A summary of the ROI and TCO experiences of organizations that have implemented SaaS.
-Seven best practices for SaaS buyers, in light of the differences between SaaS and on-premises systems.

“Software-as-a-Service has the strongest economic characteristics of any technology we surveyed,” said Frank Scavo, the report’s author. “But that doesn’t relieve buyers of their responsibility to make intelligent decisions. We wrote this report document the current state of SaaS adoption and to give buyers some guidance on how to evaluate and contract with SaaS providers.”

This report fits into Constellation’s business-focused research themes of Technology Optimization and Innovation and the Consumerization of IT.

Download the report snapshot:

About Frank Scavo
Frank Scavo is Vice President and Principal Analyst covering topics in IT strategy, IT management metrics, and enterprise applications. He is also the President of Computer Economics, an IT metrics research firm.

Twitter: @fscavo
Geo: Irvine, CA

The report
More information about "SaaS Adoption Trends and Customer Experience" may be found here:

About Constellation Research
Constellation Research is a research and advisory firm focused on disruptive and emerging technologies. This renowned group of experienced analysts, led by R "Ray" Wang, focuses on business-themed research including Digital Marketing Transformation; Future of Work; Next Generation Customer Experience; Data to Decisions; Matrix Commerce; Technology Optimization and Innovation; and Consumerization of IT and the New C-Suite.

Constellation's collection of prestigious analysts bring real world experience, independence, and objectivity to client solutions that span cross-role, cross-functional, and cross-industry points of view. Clients join Constellation Research for a fresh and business focused perspective.

Unlike the legacy analyst firms, Constellation Research is disrupting how research is accessed, what topics are covered, and how clients can partner with a research firm to achieve success. Over 100 clients have joined from an ecosystem of buyers, partners, solution providers, c-suite, board of directors and vendor clients.

For more information about Constellation Research, visit

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Courtney Sato