San Jose, CA, October 10, 2013 --(PR.com
)-- Neon Technologies introduces Concierge, a guest-facing hotel concierge service, connecting guests, hotel staff and owners in a way that has never been done before. After noticing inadequacies in the current state of hotel software, Neon Technologies sets out to bring hotel software into the 21st century.
“It drove me crazy on a trip across the United States trying to communicate with staff members in hotels I was staying in. I would get to my room, pick up the in-room phone from 1987, and call the front desk--only to be put on hold. I never knew the status of my service requests and after I had waited an hour for a towel, I wondered if my request had been forgotten,” said CEO Nick DeMonner, voicing serious concerns regarding the state of hotel software after a trip from Ohio to California. DeMonner and his team met with hotel managers, owners and frequent travelers to build the perfect system.
Concierge allows guests to log in via text message, increasing adoption dramatically. Concierge requires no app download, as it operates in the browser, and works on smart phones, tablets and laptops. Concierge is white-labeled in the hotel's brand with a beautiful, clean user interface. Guests submit requests or feedback and communicate with members of the hotel staff in real-time. Hotel staff keeps track of the requests within Concierge, never forgetting a request again. Hotel owners log in, and can view insights into their hotel previously unattainable.
“We often joke around saying ‘We want to kill the in-room phone,’” said DeMonner, “It's always been a joke, but some of the team is starting to take it pretty seriously, myself included.”