Las Vegas, NV, September 14, 2007 --(PR.com
)-- Infor today announced that it has recently signed an agreement with Danieli Automation, part of the Danieli Group, a leader in the supply of equipment and machinery for the steel industry, for the implementation of Infor ERP LN, Infor CRM Epiphany Sales and also Infor e Service. These solutions will provide a single view of its operations to help Danieli Automation answer all customer requests, in real time, throughout all stages of the sales, production and after sales process.
Based in Buttrio (UD) since 1969, Danieli Automation has been growing its expertise in the complete supply of automation and electrical systems for the steel equipment industry. Danieli Automation’s activities span from plant design to commissioning of integrated solutions for steel companies, providing their customers with a competitive edge.
Danieli Automation requires sophisticated IT support to help manage the complex projects related to their specific production methodologies within the projecting and manufacturing of machinery for steel companies. Projecting such industrial machineries is complex due to their technical and functional requirements that have to be addressed accurately. The after-sales and maintenance phases are also fundamental to maintaining customer loyalty following the sale of large capital equipment and machinery.
Danieli Automation’s previous IT system was unable to address these vital project manufacturing and after-sales requirements. Therefore, after a business process re-engineering programme, Danieli Automation initiated a software selection process. Following a thorough assessment of IT vendors, Danieli Automation chose Infor for its business-specific LN solution, which has particular strengths in project manufacturing and after-sales servicing for the steel industry. Furthermore, due to Infor’s broad solutions portfolio, Danieli Automation has also decided to extend its LN investment with the implementation of Infor CRM Epiphany Sales to provide their sales people with real-time access to relevant data while interacting with customers.
“The acquisition of this new customer is a strategic win for Infor against Oracle and it’s yet another demonstration of our strong position in the Italian industrial sector. We are very proud that even more customers are choosing Infor’s solutions and recognising that Infor is the best partner to help reach their business goals,” said Enza Fumarola Country Manager for Infor in Italy.
“We have chosen Infor as our IT partner primarily to get the relationship with our customers even more efficient” said Ing. Giuseppe Mecchia, Project Manager of Danieli Automation. “With the implementation of Infor’s ERP and CRM solutions we expect to improve our customer responsiveness and project efficiency, as well as better manage our after-sales and maintenance areas.”
Infor ERP LN is a highly scalable solution with finance, sales, purchasing, configuration, planning, manufacturing, warehousing and service management capabilities built-in. Additionally, customers with multi-national manufacturing and distribution requirements are able to more effectively manage complex supply chains. Infor ERP LN is quick to implement and easily integrated with other solutions, helping to provide a lower total cost of ownership.
Infor CRM Epiphany is designed to provide unparalleled customer experience across multiple business units and channels. It integrates customer information from multiple enterprise systems into a single view. Infor CRM drives innovation, competitive advantage and increased profitability by focusing on the customer experience to increase the effectiveness of marketing campaigns and sales success.
About Danieli Automation
Danieli Automation, part of the Danieli Group, is a company specialized in the delivery of automation, control and management systems of manufacturing processes that deal with the steel sector. The company addresses both to the national and international market (it has offices in every continents), and plans to cover all the technological and productive areas of the sector. The main goal of Danieli Automation is to create reliance relationships with the customers, answering in real time to their needs during all the activity phases: starting from the trading and projecting one, to the executive phase to the post-commissioning assistance one.
Infor delivers business-specific software to enterprising organizations. With experience built in, Infor’s solutions enable businesses of all sizes to be more enterprising and adapt to the rapid changes of a global marketplace. With more than 70,000 customers, Infor is changing what businesses expect from an enterprise software provider. For additional information, visit www.infor.com