Indianapolis, IN, November 09, 2013 --(PR.com
)-- CustomerCount online enterprise customer feedback management system has added another upgrade to its popular survey system to enable device recognition for mobile devices, as well as traditional desktop computers.
Bob Kobek, President of Mobius Vendor Partners, developers of CustomerCount says “12% of people responding to our surveys do so on a device other than a desktop. With the new upgrade, we will increase response rates by and easy 5%+.”
According to Bill Morris, Managing Partner of Mobius Vendor Partners which developed CustomerCount "We have come up with an excellent solution so that our clients can gain more response data. Regardless of the device, the survey will recognize it and size it accordingly so the respondent doesn’t have to shrink it or open it to make it larger, or otherwise adjust the size."
No longer exclusive to the hospitality industry, CustomerCount collects and measures customer feedback through branded, customized surveys formulated to measure the quality of the entire customer experience. No matter what the business sector, the Online Feedback System CustomerCount tracks and reports on customer experience transactions.
“Now that we have integrated the technology to make CustomerCount compatible with smartphones and tablets, our users can access their data not just 24/7 but from anywhere,” said Bob Kobek.
Mobius Vendor Partners, an Indianapolis-based company that provides business process design, management and performance improvement services to companies, associations and non-profit organizations developed the system for a major client and now makes the platform and services available to companies throughout the world in over 30 languages.
“Our goal is to ensure companies stay connected with owners and guests and stay ahead of the competition by gathering real time, actionable direct feedback from customers about both company and product performance. With our new technology CustomerCount is fully functional and responsive with accessibility via most any electronics, whether it be a desktop computer or iPhone and everything in between.
“CustomerCount is a web-based product, minimizing installation time and expense. Due to the innovative technological architecture of CustomerCount, ongoing customized updates to survey content, report formats and other features are easily and quickly accommodated,” continues Kobek.
“Now we can give product demonstrations via cell phone if necessary,” says Kobek. “More importantly, real data is available no matter if you are on the golf course, on a business trip or in your home office. Our new text search capabilities and mobile access, we are ready to deliver our service anytime, anywhere.”
Mobius Vendor Partners is a 15 year old business process design and management company specializing in servicing the needs of the timeshare industry. Mobius principals are active in ARDA through sponsorships and committee memberships. Follow their blogs at http://www.customercount.com/blog/ or follow them on Twitter @CustomerCount or facebook.com/CustomerCount. For more information visit www.customercount.com or call 317-816-6000.
Georgi Bohrod, RRP (Media) 619-255-1661
Robert Kobek, RRP (MVP) 371-816-6000