San Jose, CA, December 25, 2013 --(PR.com
)-- Gartner has identified Doxee as a “Visionary” in its first-ever Magic Quadrant for Customer Communications Management Software (CCM).
Gartner describes Visionaries as vendors that “are forward-thinking and technically focused. For example, their CCM products may have unique capabilities, or they may set the market's direction through their innovation and product development.”
According to Gartner “a Customer Communications Management (CCM) strategy aims to improve an organization’s creation, delivery, storage and retrieval of outbound and interactive communications with its customers.”
Doxee is the only provider in the CCM arena that offers and delivers end-to-end CCM capabilities as a service; in fact over 90% of Doxee’s annual revenue comes from Cloud CCM software licensing, maintenance and consulting services.
Pure SaaS Platform
Over 10 years ago, Doxee pioneered the idea of what was then known as ‘hosted platform’ in the field of CCM which, at the time, only had desktop-based products. Doxee Enterprise Communication Platform has been designed and developed from the ground up as a hosted platform that fits perfectly in today’s growing SaaS-friendly infrastructure and business environments.
Doxee Platform provides a purely web-based approach to data management, document design, production management, archival and tracking reporting for typically large print and digital communication operations.
Strong Customer Focus
To be considered a leader in developing solutions for effective customer communication, it is a must for Doxee to ensure a very high level of customer satisfaction, customer support including in its development program user groups and service level agreement. Strong customer focus has been a key tenet of Doxee’s business strategy and operations since its inception.
Unique Licensing and Pricing Models
Doxee offers a comprehensive list of products and services to choose from and licensing models that allow clients to configure a Doxee Platform that best suits their requirements.
“We believe Doxee's placement on the Gartner Magic Quadrant reflects the value we deliver to hundreds of Doxee clients through our Cloud-based software and services,” said Paolo Cavicchioli and Sergio Muratori Casali, Chief Executive Officers of Doxee. “We enable our customers to build long-term and mutually beneficial relationships with their customers through consistent, compliant and proactive communication. We envision each piece of customer communication as an opportunity for the enterprise to engage, educate and empower its customers. We feel this recognition will enable Doxee to further its cause and continue to deliver high impact, innovative services and solutions to our clients all over the world.”
About the Magic Quadrant
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
Doxee is a leading global technology and services provider of enterprise-class Customer Communication Management, Document Output Management and Dematerialization of document processes. Enterprises worldwide use Doxee products and services to deliver bank statements, insurance policies, welcome letters, email alerts, online statements, personalized marketing campaigns and much more.
Since 2001, Doxee solutions have been deployed in Global 1000 organizations in telecommunications, banking, finance, healthcare, manufacturing, utilities and government sectors. Every year, Doxee generates over 2 billion communication pieces reaching over 100 million end-users worldwide.
Doxee serves its global client base and partner network from offices located in North America and Europe.
For further information: www.doxee.com/en
 Magic Quadrant for Customer Communications Management Software - Karen M. Shegda, Kenneth Chin, Pete Basiliere - 26 November 2013 - G00251841