Hopewell, VA, January 17, 2014 --(PR.com
)-- Achieving the highest possible customer satisfaction rating of 5 stars again in 2013 has earned TLC Home Health, Inc. its third consecutive Talk of the Town Customer Satisfaction Award.
“Winning this third consecutive award means that our clients trust that we consistently provide quality customer service,” says TLC Home Health’s President and CEO Tamara Young Blow, EdD, RN, COHN-S/CM, CBM, PLNC, FAAOHN. “Receiving the highest rating for three consecutive years also means that we are responsive to resolving our customers’ complaints, issues and concerns.”
Despite winning three straight awards, TLC Home Health continually strives to improve its customer service, says Dr. Blow. “Our company operates in the spirit of continuous improvement. Based on that spirit, we are always searching for customer service programs and services that will benefit our clients,” she says.
“Recently we implemented a state-of-the-art telephony technology that monitors when caregivers arrive and depart from clients’ homes. The system works by providing immediate notification via text messages, emails and computer pop-ups to office staff and management when caregivers are late or do not report to work,” says Dr. Blow. “This technology has greatly benefited our clients because we are able to proactively manage caregivers who do not arrive to work and/or who report to work late. As an added benefit, the service was implemented without adding any additional charges to our clients.”
TLC Home Health’s mission is to provide “tender loving care with a professional touch,” says Dr. Blow, all at an affordable cost. “This mission is accomplished by treating employees and clients like family,” says Dr. Blow, and is one of the main factors that contributed to winning consecutive customer satisfaction awards. The culture of caring is fostered by the cohesive family atmosphere that is created by Dr. Blow. This caring culture then trickles down to the office staff, caregivers and the clients.
“I would like to thank our customers for putting their trust in us to provide personal care services for their loved ones,” says Dr. Blow. “We appreciate their confidence and patience in us as we continuously strive to be a premier personal care agency that delivers ‘tender loving care with a professional touch.’”
About TLC Home Health, Inc.:
TLC Home Health, Inc. was founded in 2003 to assist families in the greater Richmond/Tri-City area with caring for their loved ones. The organization provides personal care services to seniors and disabled non-seniors within the community, including bathing, dressing, eating, feeding, toileting, laundry, assisting with medications, light housekeeping, shopping and transportation services. TLC specializes in the care of clients with mental disabilities such as autism, Alzheimer’s and mental retardation.
TLC Home Health, Inc. is located at 317 West Broadway Avenue in Hopewell, and also has a satellite office in Richmond. For more information, call 804-458-1852 or go online to www.tlchomehealthinc.com.
About the Award and Sponsors:
The Talk of the Town Awards, presented by Talk of the Town News, Customer Care News magazine and Celebration Media U.S., honor companies and professionals that provide excellent customer service as reported by their customers through no-cost, user-review websites, blogs, social networks, business rating services, and other honors and accolades. This data is analyzed by a team of researchers who calculate a company’s CM Power Rating™. Only those that receive a 4-star to 5-star rating receive the Talk of the Town Customer Satisfaction Award.
This is the fifth year Celebration Media, Talk of the Town News and Customer Care News have honored companies for achieving high levels of customer satisfaction with the Talk of the Town Awards. Businesses eligible to receive the award include, but are not limited to, beauty salons, spas, restaurants, bakeries, dentists, auto repair facilities, veterinarians, home repair and improvement contractors, florists, hospitals, and physicians.
For more information about the award or its sponsors, please contact Celebration Media and Talk of the Town News at 877-498-6405 or go online to www.talkofthetownnews.com.