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Bridgat Finds Proactive Dispute Handling Foster Buyers’ Trust

The biggest barrier for most consumers to shop online is the fear of purchase security. Bridgat, the biggest international online transaction platform for worldwide customers to shop online, recently updated it’s dispute policy to benefit both buyers and sellers. This move will dispel most buyers’ concerns about online shopping.

Hangzhou, China, February 27, 2014 --( In order to dispel buyers’ concerns about buying across continents over the Internet, Bridgat, an international transaction platform, recently released an update to its already comprehensive dispute resolution policy, which will benefit both buyers and sellers.

The updates to the dispute policy include:
1. Give a more specific definition of 'Items not as described'
2. Bring up methods of handling disputes about items of low quality or non-functioning status
3. If a virtual product is involved in a dispute, sellers will be required to make full refunds

"The new dispute policy is specifically designed to protect both buyers and sellers equally. With evidence-based methods and clear-cut policies, our customer service staffs are able to determine which party is in the right, and then handle the disputes accordingly,” said Andy Zheng, the general manager of Bridgat.

"Around 80% of the items on Bridgat have free shipment to most major countries and the prices of these items are also fantastic. We fully understand that for most people, the only barrier to buy on is the fact that they don’t have personal experience and have no confidence in the security of," Andy continued.

"We're working hard to remove that barrier, and our new dispute policy updates are a major step in the right direction," Mr Zheng continued. "Problems may occur in every single business, especially those online. The key is that is learning to deal with these in a proactive way that builds buyers’ confidence on us," finished Andy Zheng.

Bridgat, founded in 2007, is a leading marketplace for worldwide customers to shop online. It aims at bringing small and medium-sized suppliers together and connecting them online with end-consumers. To achieve this goal, Bridgat provides multi-language service and offers customers nearly everything they would ever need to buy with quality guarantee and integrity protection.
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