London, United Kingdom, October 12, 2007 --(PR.com
)-- Call Centre Clinic (www.CallCentreClinic.com), the UK’s leading provider of call centre information, education and business exchange, can confirm that the Call Centre Clinic Live: At-home Agents 2007 conference will be held on December 3rd at the Kensington Hilton, London.
Home-based call centre agents have been described by BT’s futurologist as the hot trend in UK call centres for 2008, a view supported by research house Datamonitor.
At-home call centre agents can deliver cost savings, tap a new skilled pool of labour, access more mature staff with the life experience to handle challenging and complex customer interactions, and deliver flexible staffing and lower attrition rates. In short, home-based agents can have a significant impact on the business model of running a call centre operation.
Dr Nicola Millard, of BT Global Services, states:
“Bringing the call centre home – literally – is without doubt the best route for consumer-facing businesses now. Although the ability to ‘telework’ from home has existed for almost 20 years now, homeshoring is a very different and more complex proposition. It requires a skilled workforce with disciplined shift patterns integrated into the operation of a virtual contact centre and the access to real time voice and data to allow specialists to answer customer calls based on skills based routing.”
Call Centre Clinic LIVE: At-home Agents 2007 will explore the opportunities that at-home agents offer in-house and outsourced call centres, as well as the potential pitfalls of managing a home-based workforce.
Expert speakers covering business strategy, technology, training, recruitment and operational management will deliver a unique insight into this subject, which is currently a major growth story in North America.
“For customer service leaders seeking to keep call centre jobs in the UK, while at the same time reducing costs, home-based call centre agents may provide the answer,” say Jon Snow, founder of the Call Centre Clinic. “At-home agents tend to be older, better educated, life-experienced, more flexible, and seeking to make customer service a career. In short, the ideal call centre agent profile.”
To find out more about this cutting-edge conference at London’s prestigious Kensington Hilton in Holland Park, please email Jon.Snow@OneWeekMedia.co.uk or call 0845 053 1187.
Delegate places are limited and will be allocated on a first-come basis. You may register today to secure your early-bird discount.
Organisations interested in sponsoring or exhibiting at this high-profile event, may email Jon.Snow@OneWeekMedia.co.uk or call 0845 053 1187.
The Call Centre Clinic (www.CallCentreClinic.com) is a leading provider of information, education and business exchange opportunities for the call center industry.
Call Centre Clinic LIVE is a conference series that seeks to grow industry understanding of the key issues that will impact on the call center sector over the coming years.
For more information on the Call Centre Clinic or Call Centre Clinic LIVE, please call Jon Snow on 0845 053 1187 or email Jon.Snow@OneWeekMedia.co.uk.