Makati City, Philippines, May 24, 2014 --(PR.com
)-- Rocket Internet has created a clause on Lamido Philippines’ customer service policy that embodies a promise to intervene between buyers and sellers should problems arise from a purchase in any items listed in the website. Lamido Buyer Protection Scheme acts as a mediator when transactions have gone wrong for buyers in cases whereas sellers have failed to adequately act on the situation to resolve the dispute.
Understanding how Lamido Buyer Protection Scheme works
Like seller indemnities, Buyer Protection is difficult to fulfill. When a buyer purchases an item that does not arrive or had been inadequately described, the buyer is eligible for a dispute. When the dispute progresses, Lamido intervenes until the issue is settled between the two parties. Acting as a catalyst between the two parties ensures swift transaction and a faster turnaround for resolving the underlying buyer-seller issue. With such program in place, buyers can successfully file claims with differentiating end results.
Eligibility for the Lamido Buyer Protection Scheme can arise from four (4) arguments: the purchased item was not received after fourteen (14) days upon payment; a different item was received contrary to the item described in the listing; the item received was damaged or the item was not described in the item description. In such cases, Lamido assists in the resolution process until the complaint is resolved. The Lamido Buyer Protection scheme however only applies within thirty (30) days from the payment date.
Seller’s responsibility under the Lamido Buyer Protection Scheme
With the underlying buyer protection scheme, seller responsibility acts as a big factor. Considering that buyers can file claims at any time, online merchants faced with such dilemma should provide either a delivery proof, a replacement item or a refund to dissatisfied buyers. In cases where the buyer receives a different item that was inadequately described in the listing, it is the sole responsibility of the merchant to either provide proof to Lamido that the item was accurately described, deliver a replacement item or refund in full payment including shipping costs.
As an end result, Lamido only favors disputes held in good faith. Buyer Protection does not favor customers filing inappropriate claims. With this said, the scheme does not tolerate buyers who refuse to accept item delivery or claims of inappropriate items delivered if the merchant can prove otherwise.
Lamido Philippines is a buy and sell platform that provides merchants and consumers an online marketplace where they can conduct easy and safe transactions. Advertising in Lamido is free and sellers can post their products either by fixed, discounted or auctioned prices. Lamido Philippines embodies in it the very same culture that made Rocket Internet one of the biggest names in the online marketing business.
Lamido is the growing Online Marketplace in South East Asia, with operations in Vietnam, Indonesia and Philippines.
Lamido helps connect buyers and sellers in the countries by providing efficient platform on which both parties can interact. By opening the store on Lamido website, sellers could gain access to a large base of customers. Lamido has seen great growth in the number of trusted vendors and product categories.
See more at: http://www.crunchbase.com/organization/lamido-group#sthash.wGfwaPkS.dpuf