Harleysville, PA, June 21, 2014 --(PR.com
)-- Harleysville, PA-based Nilear, LLC has announced several additions to their line of automation tools within their industry-leading NilearOS suite. The tools recently added to the company’s software solution include their Nilear Live software, which has been engineered to deliver pertinent information to employees via interactive Google Talk, Skype and Lync communications. This system empowers technicians with the ability to source answers to their questions while on the road responding to client tickets.
When growing MSPs have a large percentage of their staff on the road responding to client requirements, it can be challenging for them to respond to technical enquiries from the head office. That’s why many MSPs are now turning to communication tools that allow stakeholders to connect with one another via a dispatch system. One of the latest automation tools to help resolve this on-going operational issue is the Nilear Live product from the team at Nilear, LLC.
Nilear Live communicates with teams to notify them about new tickets and new communications sent to them from their colleagues. Chat sessions can be created through Nilear Live to provide complete solutions to technical enquiries that technical specialists might have while responding to client tickets. In addition to offering companies a means to assure optimal in-house communication, the Nilear Live system can be refined to empower technicians to concentrate solely on their tickets while work is in-progress. Technicians can simply turn their chat functionality off during intensive work periods to mitigate concentration issues. It’s the communication tool designed to resolve communication challenges within contemporary off-site teams.
To learn more about the latest automation tools offered by Nilear LLC, please contact the company directly or visit their business website at www.nilearos.com.