Datamax-O’Neil Appoints Michel Krens Customer Care Manager EMEA

Krens will oversee all customer service, sales support and all technical support functions for optimised customers’ satisfaction.

Bourg-lès-Valence, France, October 17, 2014 --( Datamax-O’Neil, a leading manufacturer of stationary, vehicle mount, portable label and receipt printers, has named Michel Krens as Customer Care Manager for the EMEA region. In this position he is responsible for leading and managing the customer service as well as the sales and technical support in this area. This includes the constant development and implementation of best business practices and processes as well as tools that will help to maximise the performance of the single teams and thus the customers’ satisfaction. Working closely with the Datamax-O’Neil sales team, Krens’ task will be to monitor the customer and market needs to define new strategies and clear activities for optimising workflows. Moreover, Michel Krens will manage and support the Certified Service Centers and Authorised Services Centers across EMEA.

“Michel’s longstanding experience in managerial positions and his strong technical background make him the ideal choice for leading our customer service, sales and technical teams,” says Christian Bischoff, Regional General Manager EMEA at Datamax-O’Neil. “We are very pleased to welcome Michel in our team. He takes over a very important position at Datamax-O’Neil, which will help us to understand the requirements of our customers even better and to provide state-of-the-art printing solutions.”

Due to his deep know how in the fields of mobile solutions, wireless technologies, data capture and touch oriented systems as well as years of experience in leading multicultural teams, Michel Krens held various management positions – most recently he worked at Motorola Solutions as Psion EMEA Help Desk Transition Manager. In this position, he took responsibility for the implementation of technical support teams and processes. Prior to Motorola Solutions he was at Psion, NXP Semiconductors and Philips Semiconductors where he gained a lot of customer service background as well as international experience due to his work in several European countries.
Beatrice Gaczensky
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