London, United Kingdom, January 07, 2015 --(PR.com
)-- Falling just before the general election, during the CMA enquiry into energy retail, and two years ahead of the opening of the water retail market, this conference takes place at a critical time of nation-changing developments in the utilities. Celebrating it's 20th anniversary, Marketforce's flagship conference captures an industry in transformation and presents an opportunity to gain exclusive insight into the opportunities and challenges that are reforming the water, gas and electricity companies of today.
With an entire day dedicated to Customer Operations in Utilities, the shifting regulatory and political agenda will be reflected and the topics of price vs. service, customer expectations, communication channels, and metering and bills will be covered in depth.
Top speakers include:
Paul Massara, Chief Executive Officer, RWE npower
Phil Jones, President and Chief Executive Officer, Northern Powergrid
Ian Cain, Managing Director, Retail Markets and Group Customer Services, Thames Water
David Bird, Director of Operations and Customer Service, E.On
Liam Mulholland, Director of Customer Service, Northern Ireland Water
At The Future of Utilities, the two day agenda focuses on high level insights on how the government, regulators, water, and energy companies are adapting to the changing industry and their strategies for the future.
Tackling topics including affordability, competition and customer trust, the importance of the customer is brought, once more, to the fore.
With generation challenges including security of supply and decarbonisation under the microscope, those in the upstream energy business will share their future strategies and vision.
Finally, as smart technology evolves in the form of meters, grids and home products, industry leaders assess the infrastructural challenges and speak on the investment difficulties the entire industry faces.
Topping the bill are:
Matthew Hancock, Minister of State for Energy, Department of Energy and Climate Change
Dan Rogerson, Parliamentary Under Secretary of State for Water, DEFRA
Tom Greatrex, Shadow Minister of State for Energy and Climate Change, Labour Party
Dermot Nolan, Chief Executive, Ofgem
Cathryn Ross, Chief Executive, Ofwat
Keith Anderson, Chief Corporate Officer, ScottishPower
Steve Mogford, Chief Executive Officer, United Utilities
Basil Scarsella, Chief Executive Officer, UK Power Networks