Doctors Community Hospital and Parlance Present Webinar: How to Please Callers and Wow Management

Parlance Corporation, a provider of call automation for operator services and contact centers, today announces a new webinar, “How to Please Callers and Wow Management.”

Woburn, MA, January 17, 2015 --( Doctors Community Hospital will partner with Parlance Corporation to present the webinar on January 29th at 2pm EST.

The webinar will look at Doctors Community Hospital’s call handling challenges, and how they overcame them to please callers, improve operator availability, and save money.

“No one likes to call a business and then be immediately forced to sit on hold or deal with frustrating auto attendants,” states Joseph Maxwell, Chief Operating Officer at Parlance. “And with the costs associated with providing effective call handling rising in step with call load, there are a number of issues to tackle. We’re excited to show how we were able to help Doctors Community Hospital improve the caller experience and save money through an automated/live operator partnership.”

Webinar Details:

How to Please Callers and Wow Management

How an automated/live operator partnership improved the caller experience, reduced costs, and made believers out of management.

In this 45 minute webinar you will learn how Doctors Community Hospital was able to:

· Improve the caller experience
· Reduce costs
· Make believers out of management

Thursday January 29th, 2015 at 2pm EST

Sign up at

For more information please visit
Parlance Corporation
Mark Bedard