Woburn, MA, February 25, 2015 --(PR.com
)-- Parlance Corporation, a leader in enterprise auto attendant solutions, today announces a new article “Business Phone Systems: Understanding When and Where to Use Automation” by Joseph Maxwell, Chief Operating Officer at Parlance Corporation.
“Many organizations implement automated attendants without first laying out the groundwork for success,” Mark Bedard, Director of Marketing at Parlance Corporation, states. “To create a great caller experience you first need to put yourself in the shoes of the caller. In this article Joseph provides a concise and informative look at some of the steps you should consider before utilizing any sort of automation in your business phone system.”
The article is located in the Parlance Corporation Media Center at http://info.parlancecorp.com/business-phone-system-article.
About the Author
Joseph Maxwell, Chief Operating Officer at Parlance Corporation, has more than twenty years’ experience in the telecommunications industry. Joseph serves on several boards and has a Master’s Degree in Electrical Engineering from the Massachusetts Institute of Technology in Cambridge, MA.
Parlance helps a growing number of healthcare facilities, colleges & universities, and large enterprises deliver a positive caller experience with auto attendant solutions that callers actually like. Elevate each caller experience, drive efficient operations, and move beyond the typical auto attendant.
For more information, contact:
Mark Bedard, Director of Marketing
400 W. Cummings Park
Woburn, MA 01801