Northbrook, IL, March 03, 2015 --(PR.com
)-- Donlen, the fleet industry's most customer-centric and technically integrated provider of financing and fleet management solutions, today released their 2014 customer satisfaction scores showing a one percent increase from the previous year.
Customer satisfaction levels increased, and overall, 97% of their customers were satisfied to extremely satisfied with Donlen. In addition, Donlen achieved a Net Promoter Score (NPS) of 63, more than four times the national average.
“Exceeding customer expectations is the core value driving everything we do at Donlen. It’s gratifying to see this validated through an NPS score of 63,” said Rachel Hands, Senior Vice President of Sales and Client Relations. “While this is more than four times the average for U.S. companies, Donlen is committed to increasing this score further through continuous improvement in the innovative solutions and cost savings we bring to all our fleet customers.”
The NPS methodology asks the key question, “How likely are you to recommend Donlen to a friend or colleague?” The response options will range from 0 for “not at all likely” to 10 for “extremely likely.” Scores selected as a 9 or 10 are considered promoters, and scores from 0 to 6 are considered detractors. The result is calculated by subtracting the proportion of detractors from the proportion of promoters and converting the number to a percentage, which equals the Net Promoter Score. Companies that achieve an NPS of at least 50 percent are considered “World Class.”
For more information about Donlen, visit www.donlen.com.
About Donlen Corporation
Donlen is the industry's most customer centric and technically integrated provider of financing and fleet management solutions for corporate fleets. Utilizing a highly consultative and strategic approach, Donlen helps fleets reduce cost, improve utilization, and increase driver safety and productivity. Donlen's customer service focus has been recognized, and we have been named a Finalist in the 2015 Stevie Awards For Sales & Customer Service in the Front-Line Customer Service Team of the Year category. Our innovation has been named a Finalist in the 2015 Stevie Awards New Business Intelligence Solution category as well as the Computerworld 2012 Honors Laureate for Economic Development, the 2012 and 2013 InformationWeek 500 List of Top Technology Innovators Across America, and recipient of the 2013 CIO 100. Their workplace excellence has been recognized on the IAOP The Global Outsourcing 100® list for nine of the last ten years. Founded in 1965 and headquartered in Northbrook, IL, Donlen is a wholly owned subsidiary of The Hertz Corporation (NYSE: HTZ). For more information about Donlen, visit www.donlen.com.