PR.com: Business Directory, Press Releases, Jobs, Products, Services, Articles
 
Businesses Articles Press Releases Follow @PRcom
Press Release Pricing | News by Category | News by Country | News by US Region | Recent News | PR.com News on Your Site
 

Press Releases

 
NUMERIS-MEDIA

Press Release


Receive press releases from NUMERIS-MEDIA: By Email RSS Feeds:

Global Mystery Shopping Association Welcomes Numeris-Nigeria


NUMERIS joins the Mystery Shopping Association of Europe in a bid to help businesses evaluate and improve customer experience across service channels.

Lagos, Nigeria, March 06, 2015 --(PR.com)-- NUMERIS - a regional consumer research specialist for the West African region - has been selected to join the Mystery Shopping Providers Association (MSPA) of Europe.

Says Anne Agbakoba, Chief Research Officer of NUMERIS: "We are delighted to qualify as a certified member of an Association as reputable and dynamic as the MSPA, which is the largest professional trade body worldwide, dedicated to improving service quality using anonymous resources."

"Like the over-400 worldwide members of the MSPA, NUMERIS is excited to work with companies big and small to establish simple mechanisms that measure and improve the customer experience," added Ms. Agbakoba.

Independent mystery shopping research done by NUMERIS on the banking, finance, insurance, and general retail sectors already shows that many organisations require a revamp of their customer service standards. Public reactions to the research also indicate that a large majority of consumers stay loyal to companies that provide excellent customer service.

Using pre-recruited and qualified agents, NUMERIS helps companies anonymously assess the real experiences of their customers as they use various channels (telephone, email, and on-site).

http://www.mspa-eu.org
http://www.numeris-media.com
http://www.numeris-media.com/market-intelligence
Contact Information
NUMERIS-MEDIA
Anne Agbakoba
+2347053008894
Contact
www.numeris-media.com

Click here to view the list of recent Press Releases from NUMERIS-MEDIA
Promote Your Business