Woburn, MA, March 18, 2015 --(PR.com
)-- Parlance Corporation, a provider of call automation for operator services and contact centers, today announces a new webinar, “Auto Attendants: Creating One Callers Actually Like.”
The webinar will explore key considerations in developing an auto attendant that callers embrace. Parlance Service Engineer Michele Gosselin will lead the discussion, and will share the “Eureka!” moment that led to the development of Parlance’s latest auto attendant – Operator Assistant™.
The webinar will also discuss:
· Why callers behave differently with auto attendants than with operators
· Why callers respond to a natural and “human-like” interaction
· Why Parlance couldn’t believe their eyes when reviewing the new performance data
“Humans don’t mind interacting with machines, we do it dozens of times a day,” says Gosselin. “We only mind it when the technology doesn’t work the way we want it to or when the interaction doesn’t feel natural.”
Auto Attendants: Creating One Callers Actually Like
Thursday March 26th, 2015 at 2pm EST
Parlance Operator Assistant™
Parlance Operator Assistant™ is specifically designed to deliver a positive caller experience that yields greater levels of self-service for callers to and within your organization. A fast, simple, and intuitive call connection means happier callers, more available (and less stressed) operators, and time and cost savings for the enterprise. Operator call load is reduced, operational costs go down, and callers get to where they need to go quickly while never feeling trapped or isolated.
Parlance helps a growing number of healthcare facilities, colleges & universities, and large enterprises deliver a positive caller experience with auto attendant solutions that callers actually like. Elevate each caller experience, drive efficient operations, and move beyond the typical auto attendant.
For more information, contact:
Mark Bedard, Director of Marketing
400 W. Cummings Park
Woburn, MA 01801