Woburn, MA, May 22, 2015 --(PR.com
)-- Parlance Corporation, a leader in enterprise call handling solutions today announces a new article “A Great caller Experience Still Hit or Miss” by Mark Bedard, Director of Marketing at Parlance.
The new article discusses the importance of the customer experience as a differentiator in the increasingly competitive global marketplace, and shows how the caller experience is a major contributor to the overall customer experience. The article also reviews Parlance’s research into Fortune 100 call handling practices, and discusses how even the most successful companies are having challenges delivering a great caller experience.
“Balancing operator costs with service for callers is complex for even the most successful of companies,” states Mark Bedard, Director of Marketing at Parlance Corporation. “Operators are expensive, require management, and are no guarantee of a great caller experience if, for instance, someone calls in sick or they are understaffed during peak call periods. Some F100 companies are using caller-friendly speech attendants that help deliver a consistent and solid caller experience, but it’s surprising to see so many big companies are still using outdated auto attendants that really make things difficult for the caller.”
The article is located in the Parlance Corporation Newsroom at http://www.parlancecorp.com/media.
Parlance helps a growing number of healthcare facilities, colleges & universities, and large enterprises deliver a positive caller experience with automated call handling solutions that callers actually like. Elevate each caller experience, drive efficient operations, and move beyond the auto attendant.
For more information, contact:
Mark Bedard, Director of Marketing
400 W. Cummings Park
Woburn, MA 01801