Indianapolis, IN, June 09, 2015 --(PR.com
)-- Dialing Innovations announces that customers are attributing their growth in business to the use of more intelligent call center applications and broadcast messaging services from the global telecommunication solutions provider.
Companies looking for ways to effectively communicate with customers are turning to the scalable dialer platform offered by Dialing Innovations. This call center application dramatically increases the number of live connections for inbound and outbound communications.
“Our studies have shown that the predictive dialer can increase talk time from 15 minutes per hour to 48 minutes,” said Josh VonHauger, co-founder of Dialing Innovations. “What this means is that our clients are able to reach and engage customers more effectively and efficiently.”
Unlike most other dialers, Dialing Innovations provides an affordable call center application that uses multi-touch automated technologies and analytics to connect business representatives to calls actually answered by people. The dialer automatically filters out busy signals, voicemails, disconnected numbers, and numbers on the National Do Not Call registry. The dialer also uses similar technology and metrics for its hot call transfer feature that automatically connects inbound calls to a business representative within 3 seconds.
“The dialer monitors how calls are answered and discards unanswered or otherwise unsuccessful calls,” said Tania Bales, Client Services Team Lead for Ben Franklin Finance. ”Customer engagement is critical to our business and Dialing Innovations integrates our CRMs with our phone systems to allow us to customize inbound and outbound campaigns while also maximizing the time we spend speaking to borrowers.”
In addition to more effective communication, businesses are reaching thousands of customers instantly by using the call center application’s broadcast messaging features. Dialing Innovations offers comprehensive text, voice, and Interactive Voice Response (IVR) messaging that encompasses the same scalable, customizable, and analytical resources as the dialer.
“We have reached more customers, saved time, and increased revenue with call center applications and broadcast messaging services from Dialing Innovations,” said Dave Christy, President of education publishing firm Distance Learning Systems. “We can send out a customized and responsive reminder, promotion, discount, update, or even a notification instantly with just the click of a button.”
Targeted communications with tailored and responsive messaging make the dialer from Dialing Innovations unique and the web based call center applications are ideal for any size company. The ability to integrate with other CRM software and applications, as well as robust data collection is compatible to any kind of business.
“There is potential for a rapid increase of political organizations and politicians using our services,” said VonHauger. “This is a direct result of our ability to add multiple communication points with a personal touch to bulk messaging that minimizes overhead costs and eliminates communication inefficiencies through automation.”
About Dialing Innovations
Dialing Innovations is a global provider of complete turnkey call center solutions and phone system services, telecommunications software, and web development designed to improve the customer experience. Since 2011, the company has serviced industry leaders in call center, resort management, lead generation, finance, automotive, education, restaurant, and fund raising. Dialing Innovations is a U.S. based company headquartered in Indianapolis, Indiana. It can be reached toll free at 1-877-523-5384 or email firstname.lastname@example.org. For more information please visit www.dialinginnovations.com.