Woburn, MA, July 11, 2015 --(PR.com
)-- · Companies need to shift the conversation from technology to the caller experience when implementing a call automation solution.
· There are 5 questions to consider if you want to enhance customer satisfaction through call automation.
Parlance Corporation, a leader in enterprise call handling solutions, today releases a new article, “A Higher Calling: What is Call Center Automation Really About?” by Mark Bedard, Director of Marketing at Parlance.
The article discusses why the call automation conversation needs to shift from the technology behind it to the callers it serves, and also makes recommendations on what considerations need to be taken into account in order to select a solution that pleases callers and enhances customer satisfaction.
“Not all call automation solutions are created equal,” says Mark Bedard. “Companies need to learn what questions to ask when considering call automation to ensure they are not only implementing a technology capability, but also delivering great service to callers as well. In today’s competitive market, each company needs to offer an exceptional caller experience can no longer be viewed as a ‘nice to have,’ it’s a ‘must have.’”
The article is located in the Parlance Corporation Media Center at http://info.parlancecorp.com/a_higher_calling-0-0-0-0-1.
About the Author
As Director of Marketing at Parlance, Mark Bedard is responsible for promoting the value of Parlance and Operator Assistant in the marketplace. Mark possesses more than a decade of experience in helping technology companies align sales and marketing efforts with their customers’ needs.
Parlance helps a growing number of healthcare facilities, colleges & universities, and large enterprises deliver a positive caller experience with automated call handling solutions that callers actually like. Elevate each caller experience, drive efficient operations, and move beyond the auto attendant. www.parlancecorp.com
For more information, contact:
Mark Bedard, Director of Marketing
400 W. Cummings Park
Woburn, MA 01801