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Blue Heron Consulting

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Blue Heron Meets Aggressive Deadline with Go-Live of Oracle CC&B Implementation for Largest Wastewater Agency in State of Nevada

Rochester, NY, July 24, 2015 --( Blue Heron Consulting (BHC), working alongside system integration partner Tech Mahindra, recently executed a go-live for Clark County Water Reclamation District (CCWRD) in Las Vegas, Nev., on time and on budget—in a remarkably compressed timeline of nine months from beginning to implementation.

CCWRD, also known as the District, is the largest wastewater agency in the state of Nevada with 244,000 residential and 9,200 commercial customer accounts. It effectively treats, disinfects and reclaims 100 million gallons of wastewater per day and makes it clean again to safely return to the environment.

CCWRD had an unusually tight timeframe to implement Oracle’s Customer Care and Billing (CC&B) system in order to correlate with an approaching customer billing cycle. A typical turnaround timeline for a similar size project can range anywhere from 12-24 months.

Project objectives achieved:
-Deployed Oracle CC&B
-Replaced all processes and tasks being managed by legacy Customer Information System (CIS) (called TIP)
-Developed and implemented integration with Oracle E-Business Suite (EBS), website and Interactive Voice Response (IVR) system
-Minimalized defects after go-live

A key factor behind CCWRD selecting the BHC/Tech M team was its confidence in BHC/Tech M’s ability to utilize BHC’s proven fast track methodology to implement the CC&B software package in such quick turnaround to meet the aggressive billing deadline. CCWRD was operating in a normal production mode within a few days after the go-live. This is the fifth consecutive CC&B on budget, on schedule implementation for BHC.

About Blue Heron Consulting
BHC is a 100-percent utility-focused system integrator that has served the utility industry for more than 16 years. BHC’s Oracle CC&B experience and credentials with successful on budget on schedule projects are unmatched in the industry. In an era when many utilities are facing increased pressures to address infrastructure and increased competition, BHC fills an important niche in the industry for providing objective, cost effective, high quality, value-based systems integration services.
Contact Information
Blue Heron Consulting
Christina Northrup

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