Marketforce to Host 21st Conference on The Future of Utilities on 14th, 15th & 16th March in London

For 21 years, The Future of Utilities, including The Utilities Customer, has been setting the standard for strategic and forward-focused content and bringing together CEOs from the major utilities to explore the burning issues at the heart of operations.

London, United Kingdom, January 28, 2016 --( The Future of Utilities, consisting of The Utilities Customer and The Utilities Summit, is the sector’s only event exploring the challenges and opportunities of today while shining a spotlight on the shape of tomorrow’s industry. With three days of tailorable content and over 50 speakers, this leading utilities conference will provide the know-how to succeed in the coming year. This conference regularly attracts over 250 attendees from energy, water, distribution and gas backgrounds and with over 10 hours of networking, industry collaboration is high on the agenda.

There are more reasons than ever to attend this year’s event. Streamed sessions and days specifically designed for different business functions will provide a tailored conference experience, presenting quality opportunities to make new contacts with networking sessions designed to help you do business. Attendees will get the blueprint for success as CEOs set out their response to a challenging environment. The CEOs of Ofwat and Ofgem will be discussing the future regulatory model, enabling you to adapt your business plan.

Customers expect more than ever before from their utilities providers. As competition enters all sectors, ensuring you put the customer firmly at the heart of operations is key to ongoing success. The Utilities Customer takes place on day one of the conference and gives you everything you need to truly understand today’s customer. The Utilities Summit, taking place on days two and three, will give you everything you need to know about running a utilities business. From investment to regulation, and from generation to the technologies impacting utilities; this summit will equip you with the know-how to navigate the evolving utilities landscape.

Other topics to be covered will include:
· Responding to and prospering in a challenging environment
· Becoming a customer service led business
· Investing in utilities — the where, the what and the how
· Where next for utilities regulation?
· The outlook for generation
· The recipe for retail success
· Succeeding in project and asset management

“Excellent Day - with much thought provocation. There was a good tension between the viewpoints, without losing the consistent message.”
Customer Service Manager, Jersey Electricity

“A very informative and thought-provoking day.”
Senior Analyst, National Audit Office

Please visit the website for more information on the programme and speakers. For any queries call +44 (0)207 760 8699 or send an email at
Joe Mann
+44 (0)207 760 8699