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ISPreview Study Finds Support for a 10Mbps UK Broadband Universal Service Obligation

The latest survey of over 1,800 Internet connected consumers in the United Kingdom has claimed that the vast majority of respondents support the Government's plan for a 10Mbps broadband Universal Service Obligation (USO), although most also voted for a faster speed than 10 Megabits.

London, United Kingdom, February 24, 2016 --( At the end of last year the Government of the United Kingdom proposed to consult on a new legally-binding Universal Service Obligation (USO), which would ensure that every home and business in the country could obtain a minimum broadband speed of 10 Megabits per second (10Mbps).

The telecom regulators (Ofcom) existing USO only requires that the primary operator (BT for the UK and KC in Hull) should deliver, following the "reasonable request of any end-user," a telephone service that includes the ability to offer "data rates that are sufficient to permit functional internet access" (i.e. dialup class Internet services at 28.8Kbps+).

A new web-based survey conducted by broadband comparison website, which questioned 1,823 UK Internet users about the proposed policy between 7th January 2016 to 22nd February 2016, found that three quarters (77%) of respondents support the Government's proposal for a 10Mbps USO and most would even be willing to pay a bit extra for it.

Would you still support the USO if it meant a small rise in broadband price (e.g. 50p a month)?

Yes - 50p is fine - 61.6%
No - 24%
Yes - If less than 50p - 9.3%
Unsure - 4.9%

Despite all this some 75% also felt that the USO should deliver a faster speed than 10Mbps and separately only 32% said they would be happy if the USO ended up including Satellite as an approved method of connectivity (i.e. 53% didn't want Satellite to be included on the USO and 15% were simply unsure).

"Imposing a legal requirement to deliver a decent level of broadband connectivity is no simple measure and would put additional pressures upon BT, and possibly other operators, in order to meet the requirement," said's Founder, Mark Jackson. "Never the less the vast majority of respondents clearly support the move and many would even be willing to stomach a small increase in price in order to cater for it."

"However consumers clearly want a good quality connection, perhaps ideally a fixed line service, which may explain why only 31% would support the 10Mbps USO if the Government attempted to use a quick-fix solution like Satellite to deliver it. Satellite has already been used for the non-binding 2Mbps Universal Service Commitment (USC), but it can't deliver a low latency service and struggles to match the affordable IPTV / video streaming friendly 'unlimited' usage allowances of superior methods," concluded Jackson.
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Mark Jackson

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