Stabio, Switzerland, March 24, 2016 --(PR.com
)-- Loway is kicking off 2016 with a brand new offer of products and services. Loway now offers training courses. With them, professionals can be sure that their personnel, working with QueueMetrics, have a good understanding of all the main features of the software, so that they can improve the efficiency of management.
If they need a complete, all-in-one solution for monitoring, reporting and dialling, Loway provides Call-Center Suites bundles at a very attractive pricing.
But most important, Loway has a new QueueMetrics, the PRO.
What's new in QueueMetrics PRO?
Loway development team made it easier to use, cheaper and bigger than ever. QueueMetrics PRO is 50% cheaper than a standard one year Regular license.
It comes with free mail customer support, discounted remote assistance and training courses.
The unique AGAW module for advanced agents management is now included. Amongst the many benefits, this new module offers:
A broad range of agent performance metrics that provide immediate behaviour feedback.
An available off-band channel (chat) with supervisors or second-line product experts.
Targeted administrator broadcast messages, to monitor geographically-dispersed agents.
Agent interaction with minimal performance downtime.
Agent awareness of call flow and queue statistics.
You can buy QueueMetrics PRO at the new Loway online-shop: http://shop.loway.ch
For more information or free test visit http://loway.ch/