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Thirty-Nine Percent of Utilities Identify Scope Creep as Leading Problem of Implementation Projects

The third in a four-part study into customer information system (CIS) replacement risk mitigation was released today by RIMSolutions™.

Austin, TX, April 01, 2016 --( Scope creep (39 percent), internal acceptance of change management (30 percent) and staffing problems (26 percent), were the top three implementation problems that utilities faced during their most recent replacement projects, according to research released today.

The results are the third part of a four-part study into customer information system (CIS) replacement risk mitigation, released by RIMSolutions™, the research and innovation practice of TMG Consulting.

The study, which follows the four phases of replacement—planning, procurement, implementation and stabilization—has been developed from three years of research that started in August 2014.

“Scope creep has derailed a lot of enterprise software projects and can be the biggest contributor to cost overruns and delays,” says Mark Hall, director of research & strategy for TMG Consulting. “While there are certainly a lot of planning considerations that should be made before the deployment begins, organizations can eliminate a lot of this by focusing on requirements throughout the project, from procurement through go-live.”

In addition to risk mitigation strategies for scope creep, acceptance of change management and staffing problems, the research uncovers all the most prevalent implementation problems along with proven solutions from TMG’s experienced consultants.

About TMG Consulting
TMG Consulting is a modern utility consultancy that offers Advisory Services, Client-side Delivery Support (CSDS) Services, Resarch and Utility Market Connections, an unbiased industry directory and information resource. These complementary, interwoven service lines connect the dots between business goals and technologies that support stronger customer relationships. Our culture of innovation means that we evolve our business model, services and methodologies on an ongoing basis to stay ahead of the needs of utility industry professionals and their customers.

Proof of TMG’s effectiveness is in our history of successful engagements; we have delivered more than 400 projects for 250 public- and investor-owned utilities, evolving energy companies, and city, county and state governments since 1992. Visit TMG's Market Research and Downloads page for case studies and recent successes.
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TMG Consulting
Laurie Anderson

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