Stabio, Switzerland, April 07, 2016 --(PR.com
)-- QueueMetrics courses for call-centers professionals are an opportunity to enhance knowledge and skills in the various themes covered by a team of expert trainers. Subjects include everything from administrative and supervising functionalities in a call-center to agents management essentials and much more..
The training includes approximately four hours of contents, divided into sixteen chapters, plus a question-answer section at the end.
Main topics covered are:
- Administrative functionalities
- Supervising functionalities
- Agent-oriented functionalities.
These include queues, groups and agents management, use of the monitoring and reporting system with standard and custom reports and realtime page.
The course does not need a physical classroom, students must install the proper chat system for remote connection with trainers.
Loway does not provide Linux or Asterisk PBX training but students with even basic Asterisk skills are able to follow along with the examples.
For information visit www.queuemetrics.com/training.jsp