Glasgow, United Kingdom, April 22, 2016 --(PR.com
)-- New Verve Consulting joined the global Atlassian® Expert partner program in March of this year, to help new and existing customers embrace agile methodologies and increase team collaboration across software development projects.
As well as selling licenses for all of Atlassian's products, New Verve Consulting offers cloud consulting and managed services for JIRA® Core, JIRA® Software, and Confluence®. Today, it has announced the addition of JIRA® Service DeskTM to its suite of supported products.
JIRA® Service DeskTM is the most collaborative service management solution on the market that IT and service teams use today. Despite being launched only two years ago, it has become the fastest growing product in Atlassian's 13-year history.
Built on top of the JIRA® platform, Service DeskTM delivers incident, change and problem management out-of-the-box. It's designed to be collaborative and helps agents to prioritize tasks and to be responsive. Ultimately, customers gain the best IT experience possible.
A few of the many highlights:
- Requests are raised using an "anyone can use" intuitive interface.
- Service teams keep on top of Service Level Agreements with in-built dynamic ticket queues, alerts and reporting.
- An integrated knowledge base can be easily built to enable users to discover and find helpful information.
- Repetitive tasks can be automated and stakeholders can be updated automatically based on specific events or conditions.
JIRA® Service DeskTM is fast to deploy and is simple, lightweight and easy to use. As well as empowering IT teams to focus on what's important, it allows IT to show value to the business from day one!
According to Nigel Rochford, Managing Director:
"Having recently joined the Atlassian Experts program, we are keen to expand our capabilities quickly throughout 2016. We have now achieved the first step in our ramp-up with the addition of JIRA Service Desk to our list of supported products. We offer comprehensive support and consulting to businesses that are rolling out JIRA Service Desk. We can now help new and existing customers set up their customer portal, request queues, SLA metrics and knowledge bases. We have also expanded our managed hosting plans to include JIRA Service Desk, enabling business teams to focus on the tasks that matter most."