Brussels, Belgium, June 16, 2016 --(PR.com
)-- Nowadays, in an increasingly competitive market, contact centers representing a broad spectrum of industries are deeply concerned about their customers’ data protection. Strong support measures need to be taken by contact centers to provide reliable data security and proactively prevent data breaches. PCI security standards have been adopted by many leading companies to ensure effective cardholder protection. However, meeting strict PCI data security standards is the trickiest task for any contact center actively engaged in credit and debit card payments.
“We believe that safeguarding customer privacy is one of the critical issues confronted by contact centers when dealing with payments,” says Nixxis CEO Luc F. Jacobs. “The threat of undesirable activity occurs from a variety of sources, including not only outside hackers but current and former employees. To strengthen and amplify customers’ confidence in contact centers, PCI compliance is a very smart decision. At the same time, compliance with PCI requirements is a real challenge for the majority of companies.”
The idea to use Nixxis Contact Suite version 2.3 (NCSv2.3) to ease the burden of PCI compliance was born from practical necessity. As networks become more and more complex, contact centers are increasingly faced with criminal attempts to gain access to private data. Working with financial transactions including processing, storing and transmitting cardholder data makes it mandatory for contact centers to comply with PCI-DSS requirements. As illegal behavior becomes ever more sophisticated, security standards must be updated regularly, making compliance more complicated and operationally expensive.
By employing NCSv2.3, contact centers finally have a trustworthy means of reducing their PCI burden and can guarantee the overall security of their transactions. Nixxis’ industry-leading software enables contact centers to take reliable security measures and minimize the potential for fraud.
Take a case of a simple payment by phone, when a customer must disclose their card verification code or other sensitive data. NCSv2.3 is able to conceal cardholder information from the contact center agent’s screen, reducing the risk of card details being stolen, captured or transferred to other parties.
NCSv2.3 allows customers to provide card details by simply entering a combination of numbers through their telephone keypad, while preventing agents from seeing and hearing this information.
The objective is to guarantee PCI compliance without disturbing everyday business processes. Keeping confidential information out of a contact center will de-scope companies from PCI compliance. This helps them to meet the challenges of the regulatory environment, allowing contact centers to keep costs down and minimize the potential risk of compromising personal data.
NIXXIS is a professional software publisher specializing in call/contact centers and customer interaction solutions. Founded in 2006 by professionals from the contact center, the company combines over 100 years of experience. The architecture is based on the full IP (SIP) and open standards and provides all the features used in an environment of traditional contact center. Nixxis is the software that provides the highest productivity in the market.