Atlanta, GA, June 16, 2016 --(PR.com
)-- Customer service is no easy job but someone has to do it.
For the people who are the front line representers of many corporate giants, this means serious business. It’s the difference between profits and losses; and in many cases bonuses or lay-offs. With vast amounts of information readily available at customer’s fingertips, companies must work harder to differentiate themselves in a world of mediocre substitutes. As better stated by world famous author/ speaker Seth Godin “you can’t out WalMart, WalMart.”
With so many options available to customers, many companies are cutting corners by any means in order to make ends meet. Even at the expense of providing quality customer service- the single, most important differentiator. Think of how WalMart cuts cost by limiting the amount of available checkout lines during peak hours. For some companies such as Publix, Zappos, Chick Fil A, Nordstrom, and Whole Foods, being customer focused is the only way to go.
Yet, in a corporate environment where everyone seems to be racing to the bottom and employee morale is low, there still remains a select few who are making a difference in the lives of customers. These people are the Customer Service Difference Makers. But what makes an individual a Customer Service Difference Maker and where does the term come from?
According to Secret Eyes Everywhere, an international customer service advocacy group out of Atlanta, a Customer Service Difference Maker is someone who’s passionate about their work and have a genuine desire to serve others. They’re the people who keep customers coming back for more. They’re the people companies can’t pay enough to keep.
Considering this, the company sets out to make a difference themselves by hosting the official 2016 International Millennial Customer Service Week Conference, where one lucky Customer Service Difference Maker will be awarded a grand prize of $1,000 cash along with bragging rights. The conference, set to take place in Atlanta, GA, will offer companies more successful insights on managing customer service in a social media society. Tentative speakers will include prolific angel investor/ venture capitalist/ entrepreneur Gary Vaynerchuk and renowned motivational speaker/author/Hip Hop Minister Eric Thomas.
For more information visit http://www.secreteyeseverywhere.com/.