Denver, CO, July 18, 2016 --(PR.com
)-- Teli currently handles more than 100 million messages a month in North America and is currently expanding into the international messaging market.
"As a wholesale messaging and voice provider, we are excited to be offering this to customers who wish to take advantage of the power of Slack integrated with Teli’s messaging services. We use Slack in our own offices and this product really came out of our own need and spin on customer service," said Christopher Brown, CEO of teli.net. "It’s incredibly refreshing and useful. It really creates a truly great customer experience."
The Teli SMS for Slack app installs with one-click in less than three minutes and will enable Slack users to easily add two-way SMS to their Slack account. Customers can then send an SMS to a company’s telephone number and the message will show up in the designated Slack channel. The Slack users can respond by the Slack app on their mobile device or from their computer logged into Slack while maintaining the company brand with customer engagement.
The Teli SMS for Slack app can transparently text-enable existing company phone numbers without any porting or delay, and, without disturbing existing voice traffic. Alternatively, each team or channel could have its own telephone number to receive inbound SMS messages (and voice calls) and respond accordingly. The Teli SMS for Slack app can be used to transform call centers, help desks, support teams and many other scenarios to allow customers to simply send a text message to start their interaction with the company.
The Teli SMS for Slack app will be available in the Slack App Store July 21, 2016.
Slack is a messaging platform for teams which brings all communication together, creating a single unified archive accessible through powerful search. It integrates with dozens of popular services such as Twitter, Dropbox, Trello, Asana, Google Docs, JIRA, MailChimp, Stripe, Zendesk, and others to help consolidate and make sense of the ever-growing flows of data that confront modern teams. Based in San Francisco, and with offices in Vancouver, Slack has raised $340 million from some of the world’s best recognized investors including Accel, Andreessen Horowitz, Social+Capital, KPCB, Google Ventures, Horizons Ventures, IVP, Spark, DST, and Index.
Teli Communications, LLC is a privately-held wholesale telecom provider of global voice termination, North American and International DIDs and DDIs, local and international toll free numbers, and SMS and MMS messaging. Teli.net recently won Best of Show, Most Innovative Product for their API at the 2016 IT EXPO. Teli has released additional support for XMPP, and SMPP connections. Teli is based in the Denver Tech Center, Englewood, Colorado. www.teli.net
Christopher Brown, CEO
Elizabeth Freriks, Marketing