San Francisco, CA, August 26, 2016 --(PR.com
)-- Leading global business SMS provider, MessageMedia today announced it had become a certified technology alliance partner for ServiceMax, the leader in cloud-based field service management (FSM) solutions, and is beginning the formal certification process of its integration.
Streamlining and expediting dispatcher-technician conversation can significantly improve FSM system response and service delivery rates.
This solution will ensure that urgent and critical field service work is supported by always-there, always-on-time communication that links field service professionals, dispatch and operations and customer stakeholders.
Mark Rothert, USA President, MessageMedia, said, “We are very excited to join the ServiceMax partner program and network of trusted providers. ServiceMax is the leading cloud field service management platform that has transformed enterprise field service operations through its unmatched field service expertise.
"MessageMedia brings expertise in critical communication applications and has developed a state of the art messaging architecture that offers unparalleled reliability and deliverability.”
Call, appointment and dispatch scheduling is a top priority for FSM companies. Taking a more intelligent approach to scheduling is the key strategy, which is where SMS comes in. SMS is an ideal communication channel for critical field service communication and coordination because of its ubiquity and reliability.
Jonathan Skelding, Senior Director, Technology Alliances at ServiceMax said that the integration of MessageMedia with ServiceMax will help customers transform their approach to FSM.
“SMS improves and accelerates coordination between field service dispatchers and technicians, and better coordination leads to better customer service and satisfaction, especially in critical situations. MessageMedia’s messaging gateway will ensure ServiceMax customers enjoy direct delivery of highly secured messaging and provides increased message reliability and dependency.”
MessageMedia is a leading business mobile messaging service provider with significant market share in the U.S., U.K., Australia and New Zealand. Through its reliable and innovative IT solutions and award-winning customer service, MessageMedia helps businesses of all sizes deliver business efficiencies, improve customer engagement and increase revenue via the power of mobile messaging. MessageMedia provides a comprehensive range of mobile messaging solutions and consulting for businesses across almost every industry, including: alerts and notifications; appointment reminders; billing and payments; marketing; staff and rostering.
ServiceMax leads the massive global industry of field service management software -- an $18 billion market worldwide. The company continues to reimagine and create solutions for the 20 million people globally who install, maintain, and repair machines across dozens of industries as the leading provider of complete end-to end mobile and cloud-based technology for the sector. ServiceMax goes to every length -- from joining technicians on service calls to publishing the industry's leading online publication -- to help customers discover untapped innovation, unleash new revenue streams, drive efficiency, and most importantly delight their end-customer.