Hoofddorp, Netherlands, August 26, 2016 --(PR.com
)-- BlueCielo ECM Solutions, a leading global software provider of Engineering Information Management (EIM) and Asset Lifecycle Information Management (ALIM) solutions, announced that it has launched a new Self Service Center for customers and partners. Each customers’ business is unique, yet all share the common need to gain quick and secure access to knowledge and information. The new Self Service Center was created with this in mind and designed to improve, optimize and simplify business-to-business collaboration.
The BlueCielo Self Service Center replaces the company’s previous customer and partner portals and provides users with personalized, single sign-on access to all BlueCielo Meridian-related information. BlueCielo customers now have immediate insight into contracts and authorizations, product information, training materials and helpdesk support. BlueCielo partners can access and manage their customer accounts, contacts, opportunities and quotes, as well as submit support calls for all of their customers. Additionally, the Self Service Center provides product information such as in-depth whitepapers, technical specifications, and more – all in one place.
After using the new Self Service Center, BlueCielo partner Steve Finnigan, Managing Director of RiteClick Consultants Ltd says, “The new Self Service Center has a clean, fresh, modern look and is far more intuitive than the predecessor. It is easy to navigate around the site if you are just browsing, but it also gives you a more direct route to particular information you may be looking for. I think the whole user experience has been enhanced, and search and retrieval of information has been made quicker and easier for experienced staff and new starters alike.”
Edwin van Dijk, Global Marketing Director at BlueCielo adds, “We believe that our new Self Service Center will deliver a flexible and more effective service to our existing and future customer base. It demonstrates our commitment to always provide customers and partners with a supreme experience throughout every step of their journey.”
In the future, the portal will expand with new features such as feedback and poll functionality, a mobile version, and a profile for those still considering BlueCielo solutions to discover the in-depth to the world of BlueCielo and BlueCielo Meridian.
About BlueCielo ECM Solutions
BlueCielo provides the leading software solution to discover, monitor and protect technical asset information throughout the asset lifecycle. BlueCielo's Engineering Information Management (EIM) and Asset Lifecycle Information Management (ALIM) solutions provide a single point of truth for asset-related data to ensure that accurate, up-to-date information is always easily accessible. BlueCielo’s solutions reduce costs, improve efficiency and increase data quality, enabling customers to maximize profitability and demonstrate regulatory compliance by measurably reducing risk. The company is headquartered in The Netherlands and has offices across the United States, Brazil and Europe, as well as an international network of partners that ensures local service and support for BlueCielo Meridian Enterprise. BlueCielo is an official partner of Autodesk, IBM, Microsoft, SolidWorks, Oracle and SAP.