AlignMark's White Paper Series on Call Center Leadership Gains Industry Acceptance
Orlando, FL, January 25, 2008 --(PR.com)-- AlignMark, Inc. formally released its Series of five White Paper’s entitled, “Breakthrough Call Center Leadership.” In this Series, Dr. Cabot Jaffee, Michael Struth, John Mattone, and Scot Lake clearly indicate that in today’s global economy, it is critically important for all call centers to optimize their investment in human capital. According to Nosa Eke, Publisher, Call Center Times, “The AlignMark team has truly written a breakthrough series of articles that will help call center leaders with their talent management challenges. We are looking forward to publishing this Series throughout 2008.”
AlignMark has spent 30 years partnering with all types of organizations across the Globe. In this Series, the AlignMark team conveys the results of literally hundreds of client engagements, focus groups and research: that call centers need to do a better job executing their talent leadership systems (i.e., talent acquisition and deployment; talent engagement and development; talent benchmarking; and talent affirmation and differentiation). However, none of this will occur unless human resource leaders: (1) possess the belief and “mindset” that talent leadership is the most critical variable in driving operational excellence; (2) are able to convince their management teams of the same; and (3) are able to prove that talent leadership accountability must rest with line management and not human resources.
According to AlignMark’s CEO, Cabot Jaffee, Ph.D., “our focus and unwavering passion at AlignMark is helping our clients optimize the investment they make in human capital. We want our call center clients and prospects to experience: (1) higher levels of employee engagement and retention; (2) higher levels of customer service and quality; and (3) higher levels of revenue and profits.” He goes on to say, “we believe this Series will help call centers achieve better outcomes as a result of adopting the correct talent leadership “mindset.”
About AlignMark:
AlignMark, Inc. is a leading provider of innovative talent leadership products and services. With headquarters in Maitland, Florida and Toronto, their vision is to help all organizations optimize their investment in human capital by offering leading-edge, cost-effective solutions to their most pressing business problems. Through their expertise—as leading industrial/organizational psychologists and technologists, proven products and solutions, they are able to help their clients achieve and sustain both a “mindset” and real capability to implement and execute talent leadership strategies which yield impressive improvement in the key metrics that determine their success. For more information, contact AlignMark at 800.682.4587, or visit www.alignmark.com
AlignMark, Inc
www.AlignMark.com
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AlignMark has spent 30 years partnering with all types of organizations across the Globe. In this Series, the AlignMark team conveys the results of literally hundreds of client engagements, focus groups and research: that call centers need to do a better job executing their talent leadership systems (i.e., talent acquisition and deployment; talent engagement and development; talent benchmarking; and talent affirmation and differentiation). However, none of this will occur unless human resource leaders: (1) possess the belief and “mindset” that talent leadership is the most critical variable in driving operational excellence; (2) are able to convince their management teams of the same; and (3) are able to prove that talent leadership accountability must rest with line management and not human resources.
According to AlignMark’s CEO, Cabot Jaffee, Ph.D., “our focus and unwavering passion at AlignMark is helping our clients optimize the investment they make in human capital. We want our call center clients and prospects to experience: (1) higher levels of employee engagement and retention; (2) higher levels of customer service and quality; and (3) higher levels of revenue and profits.” He goes on to say, “we believe this Series will help call centers achieve better outcomes as a result of adopting the correct talent leadership “mindset.”
About AlignMark:
AlignMark, Inc. is a leading provider of innovative talent leadership products and services. With headquarters in Maitland, Florida and Toronto, their vision is to help all organizations optimize their investment in human capital by offering leading-edge, cost-effective solutions to their most pressing business problems. Through their expertise—as leading industrial/organizational psychologists and technologists, proven products and solutions, they are able to help their clients achieve and sustain both a “mindset” and real capability to implement and execute talent leadership strategies which yield impressive improvement in the key metrics that determine their success. For more information, contact AlignMark at 800.682.4587, or visit www.alignmark.com
AlignMark, Inc
www.AlignMark.com
###
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AlignMark
John Mattone
407-659-3525
www.alignmark.com
John Mattone
407-659-3525
www.alignmark.com
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