Aurus Launches – the Cloud Video Chat and Live Support Software Designed for Contact Centers

Novosibirsk, Russia, October 21, 2016 --( is the new global SaaS project helping contact centers to deploy the video chat channel featuring co-browsing, screen sharing and other web-collaboration tools. The software allows customers to establish a secure video-enabled interactive session with a contact center agent just in one click with no downloads.

The project is started by Aurus, a software vendor with over 6 years experience developing software products for enterprise collaboration and contact centers.

RichCall can be used in various ways to improve customer experience. The most common cases for video chat in customer service are real-time web-assistance (co-browsing websites and online apps), video support (sharing the client’s mobile camera to let the agent see the problem), video-sales (demonstrating products and accessories). So, the video chat channel allows businesses to drive extra-sales and support clients faster.

RichCall competitive advantages claimed by Aurus are:
· close integration with contact center software to comply with omni-channel paradigm,
· global availability and fault-tolerance powered by Amazon cloud,
· compatibility with all major contact center platforms.

The early-bird offer providing 50% discount on the first year’s subscription is available now at and runs until the end of Q1 2017.
Irina Pustogacheva
+7 (383) 344-92-92