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Supervisorís Voice is Noise in Phone Calls

Phone calls in contact centers contain a lot of noise which is originated by the voices of other people talking around the agents. A new reference-based noise reduction technology can help contact centers attenuate this type of noise.

Tel-Aviv, Israel, November 04, 2016 --( Phone calls in a contact center usually contain noise that is generated by other people talking. For example, a noise generated by a nearby coffee corner or a noise generated by the supervisor. This type of noise cannot be removed from the phone calls by common audio processing algorithm since this type of noise can be considered to be a legitimate part of the call.

A new reference-based audio processing algorithm can now address this type of noise and remove it from the phone calls. In order to do so, the audio in the phone call is compared to a reference signal providing a real-time distinction between the voice of the agent and the ambient noise.

SoliCall, a leading provider of audio quality solutions, developed a reference-based noise reduction capability and incorporated it in its successful PBXMate product. This new capability enables contact centers to plug PBXMate in their network and immediately attenuate the level of ambient noise that exists in their phone calls.

PBXMate allows simple identification of the reference noise and provides, in real-time, a simple graphical feedback on the status of calls. This technology can be applied using the existing hardware and there is no need to purchase new expensive hardware in order to enjoy the improvement in audio quality.

“We are very excited with the positive reaction to our new development,” said Moses Benjamin, Director of Marketing for SoliCall. “Contact centers are crowded locations that suffer from significant noise generated by voices of other people. Our new development can help ease this significant pain and allow contact centers to improve their audio quality. We finally provide a good answer to a root cause of noise in contact centers,” Mr. Benjamin concluded.

More information on this new technology can be found at

About SoliCall Ltd.
SoliCall Ltd. is a privately-held company. SoliCall’s goal is to raise the quality and standards of any audio conversation. SoliCall stands for communicating better by improving existing means of communication on any platform.
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