Norwood, MA, November 05, 2016 --(PR.com
)-- O’LYN Roofing announced today that on Wednesday October 19th their entire team participated in a Fred Pryor Seminar on “How to Deliver Exceptional Customer Service.” The full-day covered every aspect of customer service from how to better relate to customers, deal with the occasional negative experience and how to overcome job stress and potential burnout. The facilitator, Anthony Jackson, kept the day engaging by asking for participation and breaking up the modules with small group discussions. As with any industry, customers are the most important part of O’LYN’s business; everything they do is done with the customer in mind. From providing exceptional materials to hiring only the best production team, the customer and their satisfaction is their ultimate goal.
The seminar provided a comprehensive look at customer service; discussing the process from the perspective of the customer, the importance of having a high-functioning team and how to humanize what can sometimes become an automated experience. When asked about why he felt it was important to have the entire O’LYN team attend this seminar, owner Michael Olen said, “Our customers are extremely important to us, so we try to take advantage of anything that will improve their experience. Having everyone from our office and production team participate in this seminar was essential, because that way we can ensure that each and every customer is getting great service across the board.”
Throughout this workshop the O’LYN team was able to identify areas where they excelled at customer service and pick up some techniques for the areas that needed improvement. The entire team is excited about the skills they learned and feel that implementing these practices will improve every aspect of customer service at O’LYN.