Resident Engagement Conference – Monday 12th December 2016 – Central London

London, United Kingdom, November 23, 2016 --( Capita Conferences’ Resident Engagement Conference showcases innovation in achieving active resident involvement, enabling your organisation to secure business efficiencies and release money to invest in new housing and regeneration schemes.

With housing associations and local authorities facing a greater variety of challenges than ever before, resident engagement is an essential tool to future proof service delivery, ensure value for money and best position your organisation to maintain high levels of customer satisfaction.

Attend this event to hear how landlords are delivering creative on-the-ground strategies to involve tenants in service design and making smarter use of customer data to secure cost savings.

Key topics include:
· Exploring the new Tpas national tenant engagement standards: how can landlords, tenants and contractors work together?
· New models for resident involvement including optimising customer insight and utilising nudge techniques
· Reinventing your engagement techniques so that those already engaged remain engaged
· Communicating with harder to reach residents and ensuring your resident involvement strategies reflect the diverse needs of local demographics

Further Information:


Contact: Matt Simpson –

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Capita Conferences
Matt Simpson
020 7202 0571