Minsk, Belarus, December 22, 2016 --(PR.com
)-- Exto.io is pleased to announce that a new cutting-edge Exto Help Desk product has been released.
Exto Help Desk extension is a customer support and ticket system for your Magento store. The solution features custom interfaces crafted to organize an inbound ticket flow and deliver a high-profile immediate support to valuable clients. The extension helps to increase support staff’s effectiveness by a 360 degree customer view at the ticket panel, a two-way email integration, integration with other products by Exto, and more.
Exto.io’s Chief Executive Officer, Artyom Rabzonov, says, “According to Accenture’s Survey, 52% of clients have changed providers in the past year due to poor customer service. We have invested hundreds of hours to conduct a deep and thorough research of the core problems and needs of support agents. This resulted in an easy-to-use solution for both service desk staff and clients, which streamlines the process of submitting tickets, assigning tickets to orders, departments and agents, and successfully resolving the issues.”
Help Desk’s mobile and desktop interfaces provide a complete client history and details within a single ticket panel and let support desk staff invest more time in a customer care service than in data research, improving overall productivity and saving time. The support agents can also take advantage of the internal communications channel which allows to add notes to a current ticket which are accessible for the internal stuff and are invisible to clients.
Each client can access full product features without being logged in, this minimizes efforts and facilitates the ticket submission process. Then the extension’s contact form integration converts every submitted customer request into a ticket and pulls to a corresponding help desk agent. As soon as a ticket is resolved a client can award a ticket with one to five stars. With these features, support managers can make timely improvements, save time and optimize the provided level of service.
For more information on how to benefit from the Magento 2 Help Desk extension, visit their website, www.exto.io or contact the Sales team today to get started, 220030, Belarus, Minsk, Rymarskaya str., 20 / 31, firstname.lastname@example.org, + 1 (866) 292-0660.
Exto.io is a team of seasoned Magento specialists who have accumulated extensive experience cooperating with the top ecosystem players for more than 9 years. Founded with the idea of creating innovative marketing and analytical solutions for Magento, Exto.io significantly enriches the user experience and facilitates day-to-day operations. The company provides effective and affordable tools to conduct data-driven e-commerce marketing campaigns and helps clients to discover new ways to success with their online stores.